Customer Support Specialist

2 months ago


Aylesbury, United Kingdom CV-Library Full time

Calling all Pet Lovers, do you like helping customer and have a passion for Cats, Dogs and Horses?

Job Title: Customer Retension Specialist 

Permanent 

Start date - Monday 25 November 2024

Location, Aylesbury, HP21 - Onsite parking, next to Aylesbury Station - HYBRID WORKING OR REMOTE WORKING 

1 x day in the office - the rest from home once training has completed

Salary: £23,700 - £25,200 per annum depending on experience

9-5pm - 10am-6pm Monday - Friday

The Business:

Our client administers a range of pet insurance policies including those on behalf of The Kennel Club and other affinity partners, providing peace of mind for owners and the best possible care and protection for their pet.

The Role

To respond appropriately to all customer enquiries

Main Responsibilities & Duties:

• Handle all rentention and renewal calls, both inbound and outbound, to ensure optimal rate of retained and renewed policies 

• Outbound calling including but not limited to rentnetion and renewal, bredders, requesting information for claims and underwriting of new policy applications.

• Objection handling, policy cancellations, premium increases and claims decisions.

• Answer all customer incoming calls efficiently and professionally at all times

• Escalation point for complex queries and carry out investigations to find the satisfactory resolution

Key Skills & Attributes:

• Effective questioning and listening skills.

• Good organisational and interpersonal skills.

• Ability to work under pressure and to tight deadlines.

• Computer literate (MS Office) with keyboard skills.

• Precise comprehension and ability to communicate clearly in both verbal and written form.

• Ability to work to agreed performance targets.

• Ability to work independently and as part of a team

To apply please contact Kylie Ross (phone number removed) or email -  for a informal chat



  • Aylesbury, United Kingdom Agria Pet Insurance Full time

    **Agria Pet Insurance** has a fantastic opportunity for a **Customer Support Specialist **to join our team working working between our home and office days in the** Aylesbury **offices, fully remote considered for the right applicant**. **You will join us on a** full time, permanent basis**,** **and in return, you will receive a **competitive...


  • Aylesbury, United Kingdom CV-Library Full time

    Agria Pet Insurance has a fantastic opportunity for a Customer Support Specialist  to join our team. This is a Hybrid role and will consist of working from home and our Aylesbury office. You will join us on a full time, permanent basis working 36 hours per week, on a rotating shift pattern and in return, you will receive a...


  • Aylesbury, United Kingdom Agria Pet Insurance Full time

    Agria Pet Insurance has a fantastic opportunity for a Customer Support Specialist  to join our team. This is a Hybrid role and will consist of working from home and our Aylesbury office. You will join us on a full time, permanent basis working 36 hours per week, on a rotating shift pattern and in return, you will receive a competitive salary.Agria Pet...


  • Aylesbury, Buckinghamshire, United Kingdom Lynx Recruitment Limited Full time

    Lynx Recruitment Limited is seeking a skilled Customer Support Specialist to provide door-to-door support in the London area. The ideal candidate will be based near Aylesbury and work Monday to Friday, 8:30 to 5:30, with overtime available.About the RoleThis is an excellent opportunity for a motivated individual to join our growing team and contribute to its...


  • Aylesbury, United Kingdom CV-Library Full time

    Are you a customer focused individual who consistently works to a high level of service? We are supporting a company based in Aylesbury who are a UK leader in their field, with recruiting for a Customer Support Specialist on a permanent basis. The salary is paying between £23,700 - £25,200 per annum (DOE), working 36 hours per week on a...


  • Aylesbury, Buckinghamshire, United Kingdom Sheridan Ward Recruitment Services Limited Full time

    Job SummaryWe are seeking a highly skilled Claims Customer Support Specialist to join our team. This role is responsible for handling customer complaints, retention and renewal calls, policy cancellations, and claims decisions.About the RoleThis position involves working in a busy contact centre environment, where you will be welcomed and given excellent...


  • Aylesbury, Buckinghamshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Aylesbury, UK.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and services.Work closely...


  • Aylesbury, United Kingdom Bardwood Support Services Limited Full time

    About the roleTitle – Support officerPay Rate – £12.15 Per hourLocation – AylesburyShift Timings – No set shift pattern, but 40 hours a week are guaranteed, hours may include weekends & bank holidaysMust be able to drive and have a full UK driver's license as they need to travel across different storesYou will be working in a well...

  • Support Specialist

    2 months ago


    Aylesbury, Buckinghamshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    beBee Professionals is seeking a Support Specialist to deliver exceptional customer service and resolve queries efficiently.Key Responsibilities:Handle customer inquiries via phone, email, and chat.Provide accurate product and service information.Resolve customer complaints and escalate when necessary.Process customer orders and manage account...


  • Aylesbury, Buckinghamshire, United Kingdom Sheridan Ward Recruitment Services Limited Full time

    Job Title: Customer Service SpecialistWe are seeking a customer service representative to work in a busy team providing top-priority customer care and experience. This role is perfect for someone who enjoys interacting with customers over the phone, resolving their queries, and addressing any issues they may have.The ideal candidate will have excellent...


  • Aylesbury, Buckinghamshire, United Kingdom Orion Electrotech Full time

    We are looking for a skilled Customer Relationship Specialist to join our team at Orion Electrotech. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and building long-term relationships with clients across the engineering sector.This is an exciting opportunity for a motivated and...


  • Aylesbury, Buckinghamshire, United Kingdom beBee Professionals Full time £25,000 - £35,000

    beBee Professionals in Aylesbury is seeking Operational Support Specialists to join our fast-paced environment. As a key member of our team, you'll deliver exceptional customer service and contribute to our operational success.Key Responsibilities:Engage with customers, providing support and service.Participate in all aspects of the operational...


  • Aylesbury, Buckinghamshire, United Kingdom Aylesbury Full time

    About the RoleWe are seeking a dedicated and customer-focused individual to join our team as a Pet Insurance Customer Service Specialist in Aylesbury. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their queries are resolved efficiently and effectively.The successful...


  • Aylesbury, Buckinghamshire, United Kingdom Sheridan Ward Recruitment Services Limited Full time

    Job DescriptionWe are seeking a skilled Customer Relationship Retention Specialist to join our team.Responsibilities:Retention and Renewals Calls: Handle customer calls to retain existing relationships and facilitate renewals.Data Entry: Enter customer data onto our system for accurate record-keeping.Objection Handling and Problem Solving: Effectively handle...


  • Aylesbury, Buckinghamshire, United Kingdom Blue Arrow Southampton Full time

    About the RoleWe are currently recruiting for a Facilities Support Specialist to join our team at Blue Arrow. This role offers an exciting opportunity for someone who is enthusiastic about providing excellent customer service and contributing to the smooth operation of our hotel facilities.Job RequirementsResponsibilities:To respond to guest enquiries and...


  • Aylesbury, Buckinghamshire, United Kingdom Dobbies Full time

    We are seeking a talented Garden Centre Team Member to join our team as a Customer Experience Specialist. As a key member of our garden centre team, you will play a vital role in delivering exceptional customer service and creating memorable experiences for our customers.About UsDobbies is the UK's largest garden centre retailer, with a passion for gardens...


  • Aylesbury, United Kingdom Defaqto Full time

    Part of Fintel plc , Defaqto is one of the UK's most trusted sources of financial product and market intelligence, supporting financial institutions, intermediaries and consumers to make smarter financial decisions.Defaqto's purpose is to help everyone to make smarter financial decisions and our mission is to be the #1 provider of smarter financial...


  • Aylesbury, Buckinghamshire, United Kingdom Pertemps Aylesbury Full time

    About the Role:Pertemps Aylesbury is looking for a skilled Driver and Workshop Support Specialist to join our team. In this role, you will be responsible for driving and assisting in the workshop, ensuring the smooth operation of our delivery service.Responsibilities:Packing and delivering goods to customers.Driving vehicles to transport goods and...


  • Aylesbury, Buckinghamshire, United Kingdom beBee Professionals Full time £18,000 - £25,000

    beBee Professionals in Aylesbury is seeking a dedicated and compassionate Learning Support Specialist to provide personalized support to students with special educational needs. This role involves working closely with teachers to develop and implement individualized education plans, fostering a positive and inclusive learning environment, and providing...


  • Aylesbury, Buckinghamshire, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in Aylesbury, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Provide excellent customer service and assist customers with product...