Garden Centre Team Member
5 days ago
We are seeking a talented Garden Centre Team Member to join our team as a Customer Experience Specialist. As a key member of our garden centre team, you will play a vital role in delivering exceptional customer service and creating memorable experiences for our customers.
About UsDobbies is the UK's largest garden centre retailer, with a passion for gardens and plants that dates back to 1865. We have 77 stores across the UK, including six Little Dobbies, and a Central Support Office near Edinburgh. Our garden centres offer a wide range of products and services, including own brand and branded products, concession partners, and services. We also feature restaurants and coffee shops where customers can enjoy refreshments or meals in a relaxed and welcoming environment.
Job DescriptionAs a Customer Experience Specialist, you will be responsible for providing outstanding customer service, ensuring that every customer leaves our garden centre feeling valued and satisfied. Your duties will include:
- Assisting customers with their queries and providing advice on gardening products and services
- Maintaining high standards of customer service, even in busy periods
- Working closely with colleagues to ensure seamless service delivery
- Participating in sales promotions and events to drive sales and revenue growth
To be successful in this role, you will need:
- A passion for delivering exceptional customer service and creating memorable experiences
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced environment
- Flexibility to work varying shifts, including weekends and bank holidays
We offer a competitive salary of £18,000 per annum, plus benefits including:
- Generous annual leave entitlement
- Treat yourself with generous uncapped discount across our stores
- Access to Wagestream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
- Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
- Access to Dobbies Academy – continue your development with our eLearning platform and development programmes
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