Customer Support Advocate

1 day ago


London, Greater London, United Kingdom The Riverside Group Full time
Job Title: Customer Support Advocate

We are seeking a dedicated and empathetic Customer Support Advocate to join our team at The Riverside Group. In this role, you will provide vital support and guidance to vulnerable individuals, helping them navigate life's challenges and achieve their goals.

Key Responsibilities
  • Develop and maintain positive relationships with customers, understanding their unique needs and aspirations.
  • Provide expert advice and support on tenancy-related matters, housing benefits, and other essential services.
  • Collaborate with internal teams and external partners to coordinate effective support initiatives and resources.
  • Record and report customer interactions and support provided, ensuring accurate and transparent documentation.
About Our Organization

The Riverside Group is a leading social housing and regeneration organization, committed to enhancing the lives of our customers and the communities we serve. With a strong focus on excellence and customer care, we strive to deliver innovative and effective support services that make a real difference in people's lives.



  • London, Greater London, United Kingdom Victim Support Full time

    **Job Description:**We have an excellent opportunity for a dedicated Victim Support Advocate to join our team in London. Working 37.5 hours a week, this role is based at Old Street and involves providing direct service delivery to victims of domestic abuse, ensuring their safety and support needs are met.You will work closely with our MARAC and local...


  • London, Greater London, United Kingdom The Advocate Group Full time

    National Commercial Marketing Lead - The Advocate GroupWe are seeking a highly skilled National Commercial Marketing Lead to join our team at The Advocate Group. As a key partner with Suntory Global Spirits, this role offers the opportunity to shape the Commercial Marketing function and drive business growth.About the role:In this position, you will lead the...


  • London, Greater London, United Kingdom CV-Library Full time

    Customer Experience AdvocateAt CV-Library in Enfield, we are searching for a dedicated Customer Experience Advocate. As a key member of our team, you will play a vital role in ensuring that every customer interaction is positive and memorable.Main Responsibilities:Support the sales team by providing expert knowledge of our vehicles and services.Assist in...


  • London, Greater London, United Kingdom SMARTLY Full time

    Job OpportunityWe are excited to announce a new job opportunity for a Customer Success Advocate at Smartly. As a Customer Success Advocate, you will build, manage and develop strong relationships with customers and partners such as media agencies and Google.You will have a good understanding of paid social advertising (Meta, Pinterest, Snapchat, TikTok) and...


  • London, Greater London, United Kingdom Redline Group Ltd Full time

    Redline Group Ltd is looking for a skilled Technical Customer Advocate to join our team in Isle of Wight. As a Technical Customer Advocate, you will be responsible for providing technical support to our customers worldwide and ensuring their complete satisfaction with our products and services.Your main duties will include:Responding to customer inquiries...


  • London, Greater London, United Kingdom OpenTable Full time

    About the RoleThe OpenTable Customer Advocate will serve as the primary point of contact for our customers, providing timely and effective support through various channels, including phone, email, and chat.


  • London, Greater London, United Kingdom Investigo Full time

    Investigo's Customer Experience Advocate PositionWe are seeking a dedicated Customer Experience Advocate to join our team. As a key member of our support team, you will be responsible for delivering exceptional customer experiences, ensuring our clients receive timely and effective solutions to their ICT-related issues.Primary ResponsibilitiesCustomer...


  • London, Greater London, United Kingdom Victim Support Full time

    The Victim Support team is seeking a skilled professional to fill the role of Independent Domestic Violence Advocate (IDVA). As an IDVA, you will work closely with victims and those supporting them to increase safety and reduce harm.About the RoleThis is a hybrid position that requires working from home, our London Office, and directly with clients. The...


  • London, Greater London, United Kingdom Tbwa ChiatDay Inc Full time

    We are looking for a skilled Customer Success Advocate to join our team in London. This role will involve working closely with Enterprise customers to ensure their effective use of Altana's platform. As a Customer Success Advocate, you will drive user adoption, product enablement, and value realization, ensuring overall customer success.The ideal candidate...


  • London, Greater London, United Kingdom Hestia Housing Support Full time

    About the JobWe are currently seeking a Safe House Advocate to join our team at Hestia Housing Support. As a Safe House Advocate, you will be working closely with survivors of modern slavery, providing them with support and advocating on their behalf.About the Role:Ensure the safety and security of our residents through daily Health & Safety tasks.Provide...


  • London, Greater London, United Kingdom Victim Support Full time

    About the RoleWe are seeking a highly motivated and compassionate Individual to fill the position of Independent Domestic Violence Advocate in our London office.This role involves working with victims of domestic abuse, delivering a premium service prioritized according to risk. As an advocate, you will be responsible for implementing effective ways of...


  • London, Greater London, United Kingdom OpenTable Full time

    Job Title: Restaurant Customer AdvocateEstimated Salary: $50,000 - $70,000 per yearAbout the Job:We are seeking a highly skilled Restaurant Customer Advocate to join our team at OpenTable. As a key member of our customer support team, you will be responsible for providing exceptional service to millions of diners and tens of thousands of restaurants...


  • London, Greater London, United Kingdom Lilt Inc. Full time

    We are seeking an Enterprise Customer Advocate to join our team in London, UK.About the RoleThe Enterprise Customer Advocate will be responsible for ensuring the success and satisfaction of our most valuable customers, serving as the primary point of contact for these customers and building and nurturing strong relationships.Key Responsibilities:Serve as the...


  • London, Greater London, United Kingdom Anaplan Inc Full time

    About the RoleThe Customer Success Advocate will work alongside our Partners and Professional Services team to ensure successful implementation and service quality exceeds customer expectations.Mediate to resolve all technical/platform issues with existing implementations.Advocate our model-building best practices with your customers.This role requires...


  • London, Greater London, United Kingdom Nothing Full time

    We are looking for a Customer Service Advocate to join our team in Soho. As a Customer Service Advocate, you will be responsible for delivering exceptional customer service and representing our brand and its core values.The ideal candidate will have previous experience working in a unique retail environment, providing exceptional customer service. You will...


  • London, Greater London, United Kingdom Liberty Towers Full time

    Job OverviewAt Liberty Towers, we strive to deliver exceptional customer experiences through our cloud-based Platform-as-a-Service (PaaS) solution.We are seeking a dedicated Customer Success Advocate to join our team, providing support to our customers and ensuring their needs are met.The ideal candidate will have experience in customer support, technical...


  • London, Greater London, United Kingdom Hestia Housing Support Full time

    Job DescriptionWe are seeking a dedicated Safe House Advocate to join our team at Hestia Housing Support. As a Safe House Advocate, you will play a crucial role in providing support and advocacy to survivors of modern slavery.About the Role:Hold a caseload of residents who are recognised as potential victims of trafficking within the National Referral...


  • London, Greater London, United Kingdom Pole Star EAM Limited Full time

    We are seeking a highly motivated and experienced Asset Management Customer Advocate to join our Customer Success team at Pole Star EAM Limited. As an Asset Management Customer Advocate, you will be responsible for building strong relationships with customers and helping them get the most out of our Enterprise Asset Management (EAM) solution.Your key...


  • London, Greater London, United Kingdom Circle Internet Services Inc. Full time

    CircleCI is a world-leading CI/CD platform, processing over 3 million jobs daily, and providing unique access to data on effective engineering teams. We are seeking a Customer Success Advocate to join our Support team and drive post-sales technical leadership for our clients.As a key contributor, you will work closely with customers to resolve technical...


  • London, Greater London, United Kingdom Klaviyo Inc. Full time

    Key ResponsibilitiesThe Customer Success Advocate will be responsible for driving sales growth by identifying and pursuing new business opportunities.This will involve developing and maintaining relationships with existing customers and identifying new targets for expansion.The ideal candidate will have excellent communication and negotiation skills and be...