Service Advisor
5 days ago
Location: Wimbledon
Salary: Up to £40,000 (OTE)
Department: Aftersales
Our client is an industry-leading employer who is actively looking to recruit a Service Advisor for their dealership in Wimbledon.
Job Purpose:
To drive the standard in customer care and deliver a courteous and efficient reception ensuring a high standard of customer satisfaction. To ensure high standards of quality workmanship and be an advocate of the service Process Development Plan and support continuous process improvement. You'll demonstrate our client's Purpose Principles and Ambition (PPA) in all dealings with colleagues, customers, and prospects.
Key Responsibilities:
- Drive the standard in customer care with the diverse customer base
- Manage the relationship between customer and dealership
- Manage the service process effectively
- Go beyond process in delivering exceptional customer service
- Deliver effective value-added sales solutions to customers to ethically promote the wide range of our client's products and services
An Amazing Opportunity with One of the Top 25 Sunday Times Best Big Companies to Work For
To be successful in this role, you will need:
Requirements- Administrative experience
- Able to handle sensitive and confidential information
- Excellent communication and customer service skills with experience handling complaints
- Evidence of customer-facing administrative experience
- Experience in a selling/customer service environment
- Full driving license held for a minimum of 6 months with fewer than 9 penalty points
- Evidence of Right to work in the UK
Benefits
- Industry-leading package
- 33 days annual leave (including bank holidays) in addition to an annual leave purchase and sales scheme
- Bonus payments based upon your performance
- Pension Scheme & Life Assurance
- Ford Privilege vehicle purchase scheme
- Discount on Service Bodyshop and Parts
- 1 day each year to volunteer for a charity of your choice
- Cycle to work purchase scheme
- Access to Perks at Work discount website
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