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Client Success Manager for Promoters

2 months ago

London, Greater London, United Kingdom Resident Advisor Full time

Job Overview:

Join Resident Advisor (RA), a prominent music media organization dedicated to the dance and electronic music sector. With a vast global audience, RA provides a range of services including news, event listings, ticket sales, and original content.

Role Summary:

We are seeking a committed Promoter Solutions Manager to assist our ticketing partners and facilitate their success on the RA platform. This position requires collaboration with various departments to deliver outstanding service tailored to the needs of promoters.

Key Responsibilities:

  • Assist prospective clients in comprehending RA's offerings and advantages.
  • Ensure a seamless onboarding experience for new clients onto the RA platform.
  • Provide continuous support and advice to promoters utilizing RA's services.
  • Oversee a team of Promoter Solutions specialists.

Qualifications:

  • Previous experience in customer success or technology sectors.
  • Excellent communication and organizational abilities.
  • Capability to manage multiple projects concurrently.

Benefits:

  • Flexible work arrangements.
  • Wellbeing initiatives and employee benefits.
  • Company-sponsored social events and discounts.
  • Opportunities for engagement within the electronic music community.

About Resident Advisor:

RA is an independent entity committed to connecting electronic music communities worldwide. Our core values include celebrating electronic music as an art form, fostering inclusivity, and empowering the community through innovation. We prioritize diversity and equality within our workplace.

This is a full-time role offering a competitive salary.