Customer Service Specialist

2 weeks ago


Peterlee, Durham, United Kingdom Everflow Full time

Everflow is a leading technology-enabled utility company that simplifies utilities and creates jobs people love. Our mission includes delivering greener, more transparent utility options, offering automated, digital-first experiences, and enhancing the broker market with our premier sales platform for multi-utility services.

Job Overview

We are seeking an experienced Customer Service Specialist to join our team. In this role, you will provide customer service through multiple channels, including chat, email, and phone. You will also collaborate with teams to align and integrate customer care processes, identify areas for improvement, and provide recommendations for change.

As a Customer Service Specialist, you will be responsible for resolving customer inquiries and issues related to our connectivity products and services. You will support team members with workload during times of absence or high activity and manage your own workload by implementing systems and processes within your work area.

Requirements

To be successful in this role, you will need excellent communication skills, a strong understanding of customer service principles, and the ability to work in a fast-paced environment. You will also need to be familiar with our premier sales platform for multi-utility services and have experience working in the utility industry.

The estimated salary for this position is £40,000 - £60,000 per annum, depending on experience. We offer a competitive benefits package, including health insurance, retirement savings, and paid time off.



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