IT Service Delivery Specialist

1 month ago


Peterlee, Durham, United Kingdom Redde Northgate plc Full time
{"About the Role": "

As a Service Desk Support Expert at Redde Northgate plc, you will play a crucial part in providing first-line IT support to our end-users across the business.

", "Key Responsibilities": "

  1. Efficiently handle and document customer contacts from various channels, capturing all essential details.
  2. Provide timely diagnoses and resolutions to ensure exceptional service delivery.
  3. Maintain a high standard of customer service throughout all interactions.
  4. Support with onsite desk support and ad-hoc duties when required.
", "What You Will Need": "

  • A customer-focused approach with the user experience at the forefront of what you do.
  • A passion for providing excellent customer service.
  • A logical approach to fault finding and problem resolution.
  • A 'Can Do' attitude and results-driven approach.
  • Confidence in engaging and challenging across all levels.
  • A keen eye for detail and ability to multitask effectively in a fast-paced environment.
", "About Us": "

Redde Northgate plc is a leading integrated mobility solutions provider, trusted by many of the UK's leading insurance and leasing companies, fleet operators, OEMs, and blue-chip corporates.

", "Our Purpose": "

Keeping customers moving, smarter.

"}

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