IT Service Delivery Specialist
1 month ago
As a Service Desk Support Expert at Redde Northgate plc, you will play a crucial part in providing first-line IT support to our end-users across the business.
", "Key Responsibilities": "- Efficiently handle and document customer contacts from various channels, capturing all essential details.
- Provide timely diagnoses and resolutions to ensure exceptional service delivery.
- Maintain a high standard of customer service throughout all interactions.
- Support with onsite desk support and ad-hoc duties when required.
- A customer-focused approach with the user experience at the forefront of what you do.
- A passion for providing excellent customer service.
- A logical approach to fault finding and problem resolution.
- A 'Can Do' attitude and results-driven approach.
- Confidence in engaging and challenging across all levels.
- A keen eye for detail and ability to multitask effectively in a fast-paced environment.
Redde Northgate plc is a leading integrated mobility solutions provider, trusted by many of the UK's leading insurance and leasing companies, fleet operators, OEMs, and blue-chip corporates.
", "Our Purpose": "Keeping customers moving, smarter.
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