Customer Service Representative
3 days ago
Join a forward-thinking utility company as a Customer Service Representative, driving sustainable growth for Small and Medium-sized Enterprises (SMEs). Everflow Limited, the fastest-growing technology-enabled utility company in Europe, is seeking a talented individual to lead the charge towards a multi-utility future.
Key Responsibilities:
- Provide exceptional customer service through various channels, ensuring timely resolution of complex customer needs.
- Collaborate with cross-functional teams to align customer care processes, identifying areas for improvement and providing recommendations for change.
- Develop and implement customer care procedures and controls, maintaining a high level of quality and efficiency.
- Act as a second-line support advisor for escalated connectivity queries, confidently communicating with customers to understand their circumstances.
Salary and Benefits:
- Estimated annual salary: £40,000 - £55,000, depending on location and experience.
- Pension: Up to 7% employer pension contribution.
- Career Development: Continuous support, personalized development, and top-notch training.
- Bonuses: Opportunity to earn extra with quarterly awards and annual bonuses.
- Annual Leave: 25 days plus bank holidays.
- Buy or Sell Holidays: Flexibility to buy or sell up to 5 days of annual leave.
About Us:
Everflow Limited is a leading utility company, securing the 51st and 3rd spots in Financial Times' annual Fastest 1000 Growing Companies ranking over three years. Our commitment to sustainability and customer satisfaction drives our growth, and we are excited to welcome a new team member to join us on this journey.
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