Product Support Specialist

3 days ago


Peterlee, Durham, United Kingdom Seaward Group Full time
About the Role

We are seeking a highly skilled Product Support Specialist to join our team at Seaward Group.

The successful candidate will be responsible for providing exceptional product support to our customers, ensuring they receive the best possible experience. As an integral part of our Category Management team, you will work closely with our distributors and customers to deliver a strong customer experience.

Salary: £35,000 - £45,000 per annum.

Key Responsibilities
  • Provide high-level product portfolio support to customers.
  • Maintain accurate and up-to-date product information to ensure optimal product functionality.
  • Collaborate with cross-functional teams to drive business growth and improve customer satisfaction.
  • Analyse data to inform business decisions and drive process improvements.
Requirements
  • A HND or Degree in Electrical Engineering or related discipline.
  • Excellent communication and analytical skills.
  • Able to work under pressure and meet tight deadlines.
  • Demonstrates attention to detail and ability to multitask.


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