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Customer Experience Consultant

1 month ago

Edinburgh, Edinburgh, United Kingdom Halfords Full time

Job Overview: We are currently seeking a Customer Experience Consultant to join our team in [location]. As a key member of our sales team, you will be responsible for delivering exceptional customer service, ensuring that our customers receive the best possible experience when visiting our stores.

About the Job: In this exciting role, you will have the opportunity to work with our customers to understand their needs and provide solutions that meet their requirements. You will be working in a fast-paced environment, handling multiple tasks and priorities at any given time. Our ideal candidate will possess excellent communication skills, both written and verbal, and be able to build strong relationships with our customers.

Responsibilities:

  • Deliver exceptional customer service, responding to customer queries and resolving issues in a timely and professional manner.
  • Work collaboratively with colleagues to achieve sales targets and provide a seamless customer experience.
  • Participate in ongoing training and development to ensure knowledge of products and services is up-to-date.

Requirements:

  • Previous experience in a retail or customer-facing role.
  • Excellent communication and interpersonal skills.
  • Able to work effectively in a team environment.

What We Offer:

  • £9.23 per hour for under 21-year-olds.
  • £12.07 per hour for those aged 21 and above.
  • Ongoing training and development opportunities.
  • Discounts on store products and services.
  • Employee discount scheme.