Product Support Team Lead
3 days ago
Edmund Optics, a leading manufacturer of optics and photonics technology, is seeking an experienced Product Support Team Lead to manage its EMEA (Europe, Middle East, and Africa) sales and applications team. This office-based position can be located in York (UK), Mainz (Germany), or Lyon (France).
The successful candidate will lead a team of sales and applications engineers to provide exceptional technical support to customers across the region. Key responsibilities include managing team performance, developing strategies for customer satisfaction, and collaborating with marketing teams to identify customer needs.
We offer a competitive salary package, including a range of employee benefits such as private medical insurance, company pension scheme, and extensive training opportunities. Estimated annual salary: £60,000 - £80,000 depending on experience.
Key Responsibilities:
- Manage and develop the EMEA sales and applications team
- Develop and implement strategies to improve customer satisfaction and revenue growth
- Collaborate with marketing teams to identify customer needs and preferences
- Work closely with regional sales managers to ensure effective sales processes
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