Product Support Team Lead Europe
3 weeks ago
We are seeking an accomplished Product Support Team Lead to join our European team at Edmund Optics. In this critical role, you will be responsible for managing the Product Support Team's daily operations and enhancing customer satisfaction through superior technical support.
Your key tasks will include:
- Allocating Sales & Applications Engineers' time efficiently to ensure high-quality phone, email, and chat support
- Implementing a long-term vision for process improvements and customer journey enhancements
- Developing and tracking metrics to measure team performance and communicate progress to stakeholders
- Native-level English proficiency; proficiency in additional languages a plus
- Acknowledging potential for occasional international travel
We offer a salary range of £50,000 - £70,000 per year, contingent on your experience and expertise, along with a generous benefits package.
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Product Support Team Lead
2 weeks ago
Leeds, Leeds, United Kingdom Edmund Optics Full timeJob Summary:Edmund Optics, a leading manufacturer of optics and photonics technology, is seeking an experienced Product Support Team Lead to manage its EMEA (Europe, Middle East, and Africa) sales and applications team. This office-based position can be located in York (UK), Mainz (Germany), or Lyon (France).The successful candidate will lead a team of sales...
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Technical Service Lead Europe
2 weeks ago
Leeds, Leeds, United Kingdom Edmund Optics Full timeJob Title: Technical Service Lead EuropeWe are seeking a highly experienced Technical Service Lead to join our team in Europe. The successful candidate will be responsible for managing the Product Support Team and delivering exceptional customer service and support.About Edmund Optics:Edmund Optics is a leading manufacturer and supplier of optics, imaging,...
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Domestic Abuse Support Lead
4 weeks ago
Leeds, Leeds, United Kingdom Id Product Full timeWe are looking for a skilled Domestic Abuse Support Lead to manage our Out-of-Hours Team and ensure the delivery of high-quality trauma-informed services to victim-survivors and professionals.You will coordinate the delivery of support to families residing within emergency accommodation while recognizing the diverse needs of survivors.To take a lead with...
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Product Design Engineer
1 month ago
Leeds, Leeds, United Kingdom Ortho Europe Full timeOrtho Europe is a leading provider of prosthetics, orthotics, and mobility support devices. As a Product Design Engineer, you will play a crucial role in the design, development, and testing of prosthetic and orthotic devices.Job Summary:This role is a hybrid of design, engineering, and medical sciences, requiring collaboration with clinicians, design and...
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Product Service Manager for Europe
4 weeks ago
Leeds, Leeds, United Kingdom Edmund Optics Full timeJoin Edmund Optics, a renowned manufacturer of optics, imaging, and photonics technology, as a Product Support Manager for Europe. This role offers an excellent opportunity to work with a talented team and contribute to the company's growth and success.About the PositionThe Product Support Manager will be responsible for managing the Product Support Team to...
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Product Designer
4 weeks ago
Leeds, Leeds, United Kingdom Ortho Europe Full timeOrtho Europe is a leading provider of innovative prosthetic and orthotic devices, serving the needs of thousands of patients across the UK and Ireland.About the Role:We are seeking a highly skilled Product Designer to join our team in Leeds. As a Product Designer, you will play a crucial role in designing, developing and testing prosthetic and orthotic...
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Technical Service Lead Europe
4 weeks ago
Leeds, Leeds, United Kingdom Edmund Optics Full timeWe are looking for a talented Technical Service Lead Europe to join our team at Edmund Optics. As a key member of our organization, you will be responsible for managing and developing the product support team to deliver exceptional customer service and drive revenue growth in the European market.The successful candidate will have a minimum of three years'...
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Technical Support Team Lead
2 weeks ago
Leeds, Leeds, United Kingdom Edmund Optics Full timeAs a Product Service Manager EMEA, you will lead a team of experienced professionals who provide technical support and services to customers across Europe, the Middle East, and Africa. Your primary goal will be to maximize customer satisfaction and drive revenue growth through effective team management and process improvement.RequirementsTo succeed in this...
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Sales and Support Team Lead
4 weeks ago
Leeds, Leeds, United Kingdom Edmund Optics Full timeAs a Product Service Manager for Europe at Edmund Optics, you will be responsible for managing the Product Support Team to maximize customer satisfaction and revenue growth. This role requires a highly skilled and experienced professional who can lead the team to achieve high productivity, individual accountability, and customer satisfaction.About the...
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Product Design Engineer
2 months ago
Leeds, Leeds, United Kingdom Ortho Europe Abingdon Full timeThe Ortho Europe Abingdon is a leading provider of prosthetics, orthotics, and mobility support devices. As a Product Design Engineer, you will play a crucial role in the design, development, and testing of P&O devices.About Us:We are committed to promoting independence and enhancing the quality of life for individuals in need of mobility support.Job...
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Product Support Team Lead
4 weeks ago
Leeds, Leeds, United Kingdom Edmund Optics Full timeEdmund Optics, a leading manufacturer and supplier of optics, imaging, and photonics technology, seeks an experienced Product Support Team Lead for its EMEA region. This role is responsible for managing the Product Support Team, ensuring high customer satisfaction levels through efficient technical support and applications guidance.About the RoleThis...
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Technical Support Team Lead
4 weeks ago
Leeds, Leeds, United Kingdom Edmund Optics Full timeOverview:Edmund Optics is a leading manufacturer and supplier of optics, imaging, and photonics technology. With a strong global presence and extensive product range, the company offers cutting-edge solutions for various applications.About the Role:We are seeking an experienced Product Support Manager to lead our Product Support Team in Europe, Middle East,...
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Product Design Engineer
4 weeks ago
Leeds, Leeds, United Kingdom Ortho Europe Abingdon Full timeJob Summary:As a Product Designer at Ortho Europe Abingdon, you will play a crucial role in the design, development and testing of prosthetic and orthotic devices. This role is a hybrid of design, engineering and medical sciences, requiring collaboration with clinicians, design and manufacturing engineers and quality specialists.Conduct extensive research in...
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IT Support Team Lead
3 weeks ago
Leeds, Leeds, United Kingdom Agfa-Gevaert Full timeJob Title: IT Support Team LeadWe are looking for an experienced IT Support Team Lead to lead our team in Leeds, UK.About the Team:Our team provides technical support and expertise to customers across Northern Europe, ensuring timely and effective resolution of Incidents and Service Requests.Key Responsibilities:Lead and manage a team of technical support...
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Prosthetic Orthotic Product Specialist
2 months ago
Leeds, Leeds, United Kingdom Ortho Europe Abingdon Full timeWe're seeking a skilled Prosthetic Orthotic Product Specialist to join our team at Ortho Europe Abingdon.About the Role:This role involves designing and developing P&O devices that meet user and clinical requirements. You will work closely with clinicians, engineers, and quality specialists to ensure that our products are safe, effective, and accessible.Key...
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Domestic Abuse Charity Lead
3 weeks ago
Leeds, Leeds, United Kingdom Id Product Full timeRole OverviewYou will lead the Out-of-Hours Team responsible for the effective running of the Helpline and Refuge services out of normal hours. The ideal candidate will provide high-quality telephone support and referral service for Leeds Domestic Violence Service to callers by managing an effective Helpline.Key Responsibilities- Assess risk and give...
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Trauma-Informed Support Leader
3 weeks ago
Leeds, Leeds, United Kingdom Id Product Full timeJoin Our TeamId Product is seeking an experienced professional to fill the role of Out of Hours Team Leader. This position requires someone who is passionate about supporting victims of domestic abuse and has a strong background in management. As a member of our team, you will be responsible for leading the Out-of-Hours Team, which includes assessing risk,...
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Production Team Lead
4 weeks ago
Leeds, Leeds, United Kingdom Michael Page Full timeProduction Team Lead Opportunity:Join Michael Page as a Production Team Lead and take charge of leading our Engineering & Manufacturing department in Leeds. You will be responsible for overseeing daily operations, ensuring quality standards, and promoting a safe working environment.About the Job:- Manage daily operations of the manufacturing plant, ensuring...
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Product Support Team Lead
3 weeks ago
Leeds, Leeds, United Kingdom Edmund Optics Full timeWe are looking for a talented Customer Success Manager to join our team at Edmund Optics. In this role, you will be responsible for managing the Product Support Team to ensure that our customers receive the highest level of service possible. Your goal will be to continuously improve the sales process and customer journey with Edmund Optics, developing and...
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Technical Service Team Lead
4 weeks ago
Leeds, Leeds, United Kingdom Edmund Optics Full timeAbout the RoleAs a Product Support Manager at Edmund Optics, you will play a critical role in delivering exceptional customer service and driving revenue growth through effective product support strategies. Your primary responsibility will be to manage and develop the product support team, ensuring they are equipped to provide expert technical support to our...