Product Support Team Lead Europe

3 weeks ago


Leeds, Leeds, United Kingdom Edmund Optics Full time

We are seeking an accomplished Product Support Team Lead to join our European team at Edmund Optics. In this critical role, you will be responsible for managing the Product Support Team's daily operations and enhancing customer satisfaction through superior technical support.

Your key tasks will include:

  • Allocating Sales & Applications Engineers' time efficiently to ensure high-quality phone, email, and chat support
  • Implementing a long-term vision for process improvements and customer journey enhancements
  • Developing and tracking metrics to measure team performance and communicate progress to stakeholders
  • Native-level English proficiency; proficiency in additional languages a plus
  • Acknowledging potential for occasional international travel

We offer a salary range of £50,000 - £70,000 per year, contingent on your experience and expertise, along with a generous benefits package.



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