Domestic Abuse Charity Lead

3 weeks ago


Leeds, Leeds, United Kingdom Id Product Full time
Role Overview
You will lead the Out-of-Hours Team responsible for the effective running of the Helpline and Refuge services out of normal hours. The ideal candidate will provide high-quality telephone support and referral service for Leeds Domestic Violence Service to callers by managing an effective Helpline.

Key Responsibilities
- Assess risk and give appropriate safety planning advice
- Maintain effective quality monitoring, reporting and evaluation of statistical information and systems
- Proactively take a lead with emergencies or safeguarding, ensuring policies and procedures are followed effectively

Required Skills and Qualifications
- Clear knowledge, understanding of Domestic Abuse, Violence, Sexual violence, Honour-based violence, stalking, forced marriage, impacts on victim-survivors and legislation frameworks
- Experience of working in a refuge or supported housing setting
- Clear knowledge and understanding of Safeguarding legislation and practice for adults and children
- Clean driving licence with access to a vehicle

About Id Product
We are a leading domestic abuse charity in Leeds looking to recruit an experienced professional to join our team. If you have a passion for supporting victims of domestic abuse and a strong background in management, we encourage you to apply.

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