Hotel Operations Manager

6 days ago


Canning Town, United Kingdom Holiday Inn Express London ExCeL Full time

We're looking for a talented Hotel Operations Manager to join our team at Holiday Inn Express London ExCeL.

Salary: £30,000 - £40,000 per annum, depending on experience.

The ideal candidate will have previous experience as a Supervisor, Duty Manager, or Night Manager at hotels, with excellent communication and interpersonal skills to effectively manage staff and interact with guests.

About the Role:

  • Manage the guest services team to ensure exceptional service delivery
  • Oversee front desk and food and beverage operations
  • Manage reservations and handle guest complaints
  • Maintain cleanliness and maintenance of guest rooms and common areas
  • Train staff and develop and implement guest service policies and procedures

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Access to our employee assistance program and hotel discounts

About Us:

Holiday Inn Express London ExCeL is a modern waterside hotel near ExCeL and London City Airport. We're passionate about providing an exceptional guest experience and living through our brand standards.



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