Hotel Operations Manager
6 days ago
We're looking for a talented Hotel Operations Manager to join our team at Holiday Inn Express London ExCeL.
Salary: £30,000 - £40,000 per annum, depending on experience.
The ideal candidate will have previous experience as a Supervisor, Duty Manager, or Night Manager at hotels, with excellent communication and interpersonal skills to effectively manage staff and interact with guests.
About the Role:
- Manage the guest services team to ensure exceptional service delivery
- Oversee front desk and food and beverage operations
- Manage reservations and handle guest complaints
- Maintain cleanliness and maintenance of guest rooms and common areas
- Train staff and develop and implement guest service policies and procedures
What We Offer:
- A competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
- Access to our employee assistance program and hotel discounts
About Us:
Holiday Inn Express London ExCeL is a modern waterside hotel near ExCeL and London City Airport. We're passionate about providing an exceptional guest experience and living through our brand standards.
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