Guest Services Director

7 days ago


Canning Town, United Kingdom Holiday Inn Express London ExCeL Full time

We're seeking a highly skilled Guest Services Director to lead our team at Holiday Inn Express London ExCeL.

Salary: £35,000 - £45,000 per annum, depending on experience.

The successful candidate will have experience in hotel operations, with a strong focus on delivering exceptional customer service.

About the Role:

  • Develop and implement guest service strategies to drive revenue growth and customer satisfaction
  • Lead a team of front desk and food and beverage staff to deliver exceptional service
  • Manage reservations, room allocations, and guest complaints
  • Maintain high standards of cleanliness and maintenance across the hotel
  • Collaborate with other departments to ensure seamless service delivery

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Access to our employee assistance program and hotel discounts

About Us:

Holiday Inn Express London ExCeL is a modern waterside hotel near ExCeL and London City Airport. We're committed to providing an exceptional guest experience and exceeding our brand standards.



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