Guest Services Director
7 days ago
We're seeking a highly skilled Guest Services Director to lead our team at Holiday Inn Express London ExCeL.
Salary: £35,000 - £45,000 per annum, depending on experience.
The successful candidate will have experience in hotel operations, with a strong focus on delivering exceptional customer service.
About the Role:
- Develop and implement guest service strategies to drive revenue growth and customer satisfaction
- Lead a team of front desk and food and beverage staff to deliver exceptional service
- Manage reservations, room allocations, and guest complaints
- Maintain high standards of cleanliness and maintenance across the hotel
- Collaborate with other departments to ensure seamless service delivery
What We Offer:
- A competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
- Access to our employee assistance program and hotel discounts
About Us:
Holiday Inn Express London ExCeL is a modern waterside hotel near ExCeL and London City Airport. We're committed to providing an exceptional guest experience and exceeding our brand standards.
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