Front Office Team Lead
7 days ago
We are seeking an experienced Front Office Team Lead to join our team at Holiday Inn Express London Excel. As a key member of our front office team, you will be responsible for ensuring that guests receive exceptional service throughout their stay.
Key Responsibilities:
- Oversee front desk and limited food and beverage operations during night shifts.
- Manage reservations and handle guest complaints in a professional manner.
- Maintain cleanliness and maintenance of guest rooms and common areas.
- Train staff and develop and implement guest service policies and procedures.
To be successful in this role, you will need:
- Previous experience as a Supervisor, Duty Manager, or Night Manager at hotels.
- Experience using Opera PMS is a significant advantage.
- Excellent communication and interpersonal skills to effectively manage staff and interact with guests.
- Able to provide guidance and feedback to staff members and handle customer complaints and queries in a professional manner.
As a Front Office Team Lead at Holiday Inn Express London Excel, you can expect:
- An estimated salary of £35,000 - £40,000 per annum, depending on experience.
- Access to a suite of benefits, including hotel discounts, Staff rates, and up to 50% discount on food & beverage and spa.
- 24/7 access to our employee assistance programme.
- Becoming part of the IHG Hotels & Resorts family, one of the world's leading hotel companies, offering global opportunities.
This is a full-time position, working a range of shifts and days, with great flexibility available. If you are passionate about providing an exceptional guest experience and living through our brand standards, we would love to hear from you.
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