Commercial Operations Director

5 days ago


Canning Town, Greater London, United Kingdom Crowne Plaza London Docklands Full time

About the Role

We are seeking a highly skilled Commercial Operations Director - Hotels to join our team at Crowne Plaza London Docklands. As a key member of our hotel's commercial team, you will be responsible for driving revenue growth and enhancing operational efficiency across various revenue streams. This is an exciting opportunity to work in a dynamic and fast-paced environment, with a proven track record of delivering results-driven solutions.

The ideal candidate will possess strong leadership skills, with the ability to motivate and inspire a high-performing team. A deep understanding of revenue management principles, combined with excellent analytical and problem-solving skills, is essential for success in this role.

Key Responsibilities:

  • Develop and implement comprehensive revenue management strategies to optimize room sales, food and beverage revenue, and other ancillary income.
  • Lead a high-performing team of revenue managers, analysts, and coordinators to achieve business objectives.
  • Collaborate with the hotel's sales and marketing teams to develop targeted promotions and packages to drive bookings.
  • Manage relationships with online travel agencies (OTAs) and other distribution partners to ensure optimal performance.
  • Monitor and report on key performance indicators (KPIs) to measure revenue growth and operational efficiency.

Requirements:

  • At least 5 years' experience in revenue management or a related field, preferably in a senior leadership role.
  • Strong leadership skills and ability to motivate and inspire a high-performing team.
  • Deep understanding of revenue management principles and analytical skills to inform business decisions.
  • Proven track record in revenue growth and operational efficiency.

Salary: £70,000 - £80,000 per annum, depending on experience.

About Us:

Crowne Plaza London Docklands is a leading hotel in the heart of East London, offering a unique blend of comfort, luxury, and stunning waterfront views. Our hotel boasts 210 stylish rooms, a chic restaurant, and an on-site gym, complete with a heated indoor pool. We are committed to providing exceptional guest experiences and are passionate about attracting top talent to join our team.


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