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Account Growth Manager

1 month ago

Manchester, United Kingdom Elvis Eckardt Recruitment & Sales Solutions Limited Full time
About the Company

Elvis Eckardt Recruitment & Sales Solutions Limited is a leading recruitment and sales solutions provider that has been revolutionizing the way businesses experience recruitment and HR for over a decade. Our team is driven by passion and committed to delivering exceptional results to SMEs, Start-Ups, and industry giants alike.

Job Description

We are seeking a proactive and skilled Customer Success Manager to join our growing FinTech team in Manchester. The successful candidate will report directly to the Head of Customer Success and focus on maintaining high levels of client satisfaction, supporting growth opportunities, and delivering excellent service across all accounts.

Key Responsibilities
  • Client Relationship Management: Manage relationships across a range of accounts, from junior stakeholders to senior decision-makers, ensuring consistent and positive engagement.
  • Account Maintenance & Growth: Identify and support growth opportunities across client accounts by understanding and assessing client needs and preparing insights and recommendations to the Head of Customer Success.
  • Project Support & Coordination: Work alongside the Head of Customer Success and team members to facilitate the implementation of new client initiatives and paid projects, supporting activities such as:
  • Running client meetings
  • Maintaining project documentation and tracking progress
  • Addressing potential risks and coordinating across teams to resolve issues
  • Delivering regular status updates to clients and internal stakeholders
  • Client Support & Service: Monitor and provide initial responses to inbound tickets and queries within a 3-hour response time, ensuring a streamlined follow-up process. Collaborate with the team to ensure client queries are addressed efficiently and comprehensively.
  • Client Engagement: Coordinate regular client touchpoints based on client categories, ensuring tailored communication strategies, preparation for meetings, documentation, and consistent follow-through on agreed actions.
Ideal Candidate Profile

The ideal candidate will have demonstrated experience in a customer success or client services role, ideally within a B2B SaaS or technology-driven environment. They should be skilled at building and maintaining strong client relationships and have a track record of contributing to account retention and growth. A top STEM/business degree and/or experience working in an analytical role for a top-tier technology, finance or management consultancy business is also desirable.

What We Offer

In return for your expertise and dedication, we offer a competitive salary of £45,000 - £55,000 per annum, plus benefits and opportunities for career growth and development.