Outpatient Services Administrative Coordinator

3 weeks ago

Worcester, Worcestershire, United Kingdom Worcestershire Acute Hospitals NHS Trust Full time

Position Overview

We are pleased to present an opportunity for a Band 4 Outpatient Services Administrative Coordinator to become a vital part of our Occupational Therapy team.

This role is essential in enhancing our administrative operations, focusing on the implementation and optimization of newly established administrative frameworks and systems that bolster our service delivery and performance metrics. We seek a candidate with a solid administrative background who is eager to gain experience in performance management and data analysis, contributing to innovative projects aimed at enhancing patient care.

As a key player in our expanding service, you will have the unique chance to support and spearhead the ongoing modernization of administrative processes, ensuring that outpatient services achieve robust activity levels and performance standards, thereby fulfilling critical organizational objectives and ensuring timely patient services.

We value candidates who possess experience in interacting with healthcare professionals and patients, as this role will involve both face-to-face and telephonic communication. Experience in team management is advantageous, as this position will facilitate your growth in overseeing an administrative team.

This position offers numerous opportunities for professional development, with comprehensive training provided and ongoing support from our dedicated teams.

We are committed to investing in your growth, offering training to enhance your administrative capabilities, lead transformative initiatives, and manage teams effectively.

Key Responsibilities

This dynamic role will require you to:

  • Serve as the primary resource for secretarial, administrative, and clerical support for outpatient activities within the Occupational Therapy service.
  • Exhibit a comprehensive understanding of outpatient Occupational Therapy services, becoming the expert in the administrative processes and systems utilized.
  • Act as the main point of contact for administrative inquiries, ensuring accurate documentation of related activities.
  • Assist in coordinating and managing the administrative team supporting Occupational Therapy, ensuring responsive support for outpatient staff.
  • Engage in delegated projects focused on quality and performance enhancement.
  • Support the Occupational Therapy manager in analyzing outpatient activities and implementing improvement strategies.

We are looking for a highly motivated individual who demonstrates a willingness to embrace change and is open to testing new systems and processes. Professionalism, attention to detail, excellent communication skills, and the ability to work independently are essential. While prior experience in the key responsibilities is beneficial, we recognize that this is a developmental role and encourage enthusiastic candidates to consider applying.

About Worcestershire Acute Hospitals NHS Trust

Our mission is straightforward - Putting Patients First. We seek exceptional individuals who can contribute to this vision.

Worcestershire Acute Hospitals NHS Trust is a prominent acute and specialized hospital trust, delivering a variety of local acute services to the residents of Worcestershire and more specialized services to a broader population.

Our workforce exceeds 7,000 dedicated professionals, recognized for providing outstanding patient-centered care. You could be part of this team.

We are committed to recruiting the best talent to help us achieve our vision of providing top-tier healthcare for our communities, leading and supporting our teams to progress forward. Our core values guide our daily operations and remain central to our mission.

Our Objectives Include:

  • Delivering the best services for local communities.
  • Ensuring the best patient care experience and outcomes.
  • Utilizing resources effectively.
  • Attracting and retaining the best talent.

We are proud to have achieved Timewise accreditation, demonstrating our commitment to flexible working practices as a positive employer.

Qualifications and Experience

Essential:

  • Achieved or pursuing a Level 3 qualification in business administration or a related field, or possess significant equivalent experience.
  • Proven experience in an office environment, with proficiency in Office applications including Excel, Word, and Outlook.
  • Some experience in statistical analysis and interpretation.
  • Ability to draft and compile reports effectively.
  • Strong interpersonal skills to liaise confidently with professionals at all levels.
  • Ability to manage and prioritize workload efficiently.
  • Organizational skills, including managing diary systems and tracking information.

Desirable:

  • Knowledge of email systems and data analysis tools.
  • Experience in a supervisory capacity.
  • Technical expertise in relevant software applications.

Other Qualities:

Essential:

  • Ability to work effectively under pressure and manage distractions.
  • Attention to detail and commitment to confidentiality.
  • Understanding of safeguarding principles for vulnerable individuals.

Other Job Requirements:

Essential:

  • Possession of a full driving license and access to a vehicle for flexible working across various sites.

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