Healthcare Administrative Coordinator

4 weeks ago

London, Greater London, United Kingdom St George's Healthcare NHS Foundation Trust Full time

Position Overview

We are pleased to announce an opportunity to join our Vascular Surgery Division as a full-time Healthcare Administrative Coordinator. This role offers a valuable chance to advance your career in healthcare administration, contributing to a dynamic surgical service.

We seek an individual with substantial experience in the NHS, who is motivated and eager to learn. Exceptional communication skills are essential, along with the ability to work effectively within a team. You will interact with patients of various age groups, healthcare professionals at all levels, and management personnel within the organization and external entities. Strong time management abilities are crucial, as you will need to manage a demanding workload efficiently.

The Vascular Surgery Division is dedicated to delivering outstanding patient care and ensuring positive experiences for all patients, consistently reflecting the core values of the trust.

Key Responsibilities

- Provide comprehensive administrative and secretarial support at a senior level to Consultants and clinical teams within the division.

- Deliver efficient and high-quality administrative assistance to the Consultant team and other healthcare professionals, including managing the cancellation of clinical activities due to leave.

- Assist in the preparation for departmental audits and meetings, including agenda creation and minute-taking.

- Facilitate effective communication between Consultants and coordinate scheduling for weekly meetings as necessary.

- Exhibit excellent communication skills to provide the highest level of support to Consultants and the clinical team.

- Collaborate closely with staff and other healthcare professionals within the Multi-Disciplinary Team to ensure a first-class service for patients and colleagues.

- Actively engage as a supportive member of the broader team within the division.

- Assist the Specialty Manager with appointment validation, including booking and cancelling appointments, and liaising with clinicians and other staff.

About Our Organization

The successful candidate will understand how this role contributes to the trust's vision of:

A thriving Foundation Trust at the center of an integrated healthcare system, delivering enhanced patient care across community, hospital, and specialized settings, supported by a recognized program of research, education, and employee engagement.

We expect all staff to embody the values that are vital to the Trust: Excellence, Kindness, Responsibility, and Respect, and to conduct themselves in a manner that reflects these principles.

St George's Healthcare NHS Foundation Trust is committed to safeguarding children and vulnerable adults, and all staff are expected to share in this commitment. It is essential that all employees are aware of safeguarding policies and procedures and participate in relevant training appropriate to their role. The Trust also expects all staff to identify concerns and know the appropriate actions to take.

Job Requirements

Qualifications and Training

Essential

  • Good general education, including GCSE in Maths or English (or equivalent)
  • Typing speed of 60 WPM minimum
  • RSA III or equivalent experience
  • AMSPAR Diploma
  • Dictation experience or equivalent

Desirable

  • Customer care training or equivalent experience
  • Higher education qualification in business administration or an administrative NVQ

Knowledge

Essential

  • Familiarity with medical terminology
  • Experience in office management
  • Understanding of the Confidentiality and Data Protection Act, GDPR

Desirable

  • Awareness of NHS priorities
  • Knowledge of NHS complaints procedures

Skills

Essential

  • Ability to work independently
  • Proficient in computer and word processing skills, including email usage (e.g., creating directories, documents, mail merges, etc.)
  • Excellent communication and interpersonal skills
  • Strong organizational abilities
  • Capability to generate routine correspondence independently

Desirable

  • Proficiency in Excel, PowerPoint, and Access
  • Experience with Patient Administration Systems (iClip) and Electronic Patient Records (EPR) or equivalent

Experience

Essential

  • Significant and current experience in secretarial or administrative roles, with some time spent as a medical secretary
  • Experience working in a hospital environment
  • Proven ability to establish and maintain effective office systems
  • Proficiency in audio typing

Desirable

  • Experience working within multi-disciplinary teams
  • Familiarity with Vascular Surgery

Other Attributes

Essential

  • Strong time management skills
  • Self-motivated with the ability to adapt to changing priorities
  • Ability to work collaboratively as part of a team
  • Professional appearance and demeanor
  • Capacity to demonstrate empathy towards patients and colleagues

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