Healthcare Administrative Coordinator

4 weeks ago

London, Greater London, United Kingdom St George's Healthcare NHS Foundation Trust Full time

Job Overview

The role of the Healthcare Administrative Coordinator is essential in providing a seamless service to our patients. This position offers proficient and high-quality administrative and secretarial assistance to healthcare professionals and their teams, fostering collaboration with staff and other medical personnel. The Healthcare Administrative Coordinator is a vital and supportive member of the department's administrative team.

Key Responsibilities

1. Demonstrate exceptional typing and word processing abilities, particularly in Microsoft Word. Manage the efficient operation of the off-site transcription service for the clinical team, adhering to organizational targets. This includes the timely uploading of dictation and downloading of finalized correspondence. Additionally, the postholder must verify all downloaded correspondence to ensure the accuracy of patient demographics and content. Following the clinician's approval, all correspondence must be dispatched to the intended recipient promptly and archived in the patients' medical records as necessary. This process is expected to be completed within a standard timeframe.

2. Determine the most suitable format for complex documents, reports, and meeting minutes, while maintaining an organized filing system. Generate various general correspondence, which may include sensitive or emotional content, discharge summaries, memoranda, and miscellaneous reports as required, ensuring compliance with organizational standards.

3. Assist in the preparation of reports, audits, educational materials, research documents, and presentations within agreed deadlines. Prioritize incoming correspondence, ensuring it is addressed promptly by the appropriate team member.

About St George's Healthcare NHS Foundation Trust

With a dedicated workforce of nearly 9,000 professionals providing care around the clock, St George's Healthcare NHS Foundation Trust is the largest healthcare provider in the southwest. Our main site, St George's Hospital, is one of the country's leading teaching hospitals, collaborating with St George's, University of London, which trains medical students and conducts advanced medical research. The Trust offers a comprehensive range of specialized care and community services to patients of all ages.

Qualifications and Skills Required

Essential Qualifications

  • Good general education, including GCSE in Maths or English (or equivalent)
  • RSA III (or equivalent experience)

Desirable Qualifications

  • Higher education qualification in business administration or equivalent
  • Typing speed of at least 60 WPM

Essential Experience

  • Experience in secretarial or administrative roles
  • Familiarity with hospital environments
  • Proven ability to establish and maintain effective administrative systems

Essential Skills

  • Ability to work independently
  • Proficient in computer and word processing skills, including email management
  • Experience with Patient Administration Systems and Electronic Patient Records
  • Strong communication and interpersonal skills
  • Excellent customer service abilities
  • Strong organizational skills
  • Capability to generate routine correspondence
  • Ability to prioritize tasks and meet strict deadlines
  • Willingness to learn new IT skills and technologies
  • Adaptability to changing environments

Knowledge Requirements

  • Understanding of medical terminology
  • Knowledge of office management practices
  • Awareness of confidentiality requirements and the Data Protection Act

Other Attributes

  • Strong time management and multitasking abilities
  • Self-motivated with the capacity to adapt to shifting priorities
  • Team-oriented with a professional demeanor
  • Empathy towards patients and colleagues

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