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Healthcare Administration Coordinator

3 months ago

London, Greater London, United Kingdom Barts Health NHS Trust Full time

Job Overview

We are inviting applications for the role of a fixed-term Healthcare Administration Coordinator within the Urology and Vascular Department at Barts Health NHS Trust.

This position is designed for a highly driven individual who will play a crucial role in managing the administrative tasks associated with patient pathways. The successful candidate will be integral to a multi-disciplinary team, requiring exceptional organizational and communication skills, along with a strong dedication to providing high-quality service to our patients.

Key Responsibilities

The primary objective of this role is to oversee the administrative processes related to patient pathways, ensuring a seamless and efficient experience for patients throughout their treatment journey. The Coordinator will also contribute to delivering an effective secretarial and administrative service to the Urology and Vascular Service.

In summary, the responsibilities include:

  • Managing the secretarial and administrative processes linked to patient pathways and the operational effectiveness of clinical teams, ensuring proactive resolution of patient pathway issues to meet national targets.
  • Serving as a primary contact for patients, providing access to healthcare professionals, appointment information, and assistance with inquiries.
  • Overseeing clinic profiles to optimize capacity utilization, including regular assessments of clinic usage and implementing corrective measures as necessary.
  • Delivering an efficient secretarial service to the Ear Nose and Throat Clinical Team, which includes the implementation of audio dictation and voice recognition services, along with ensuring quality assurance of documents within the Trust's turnaround targets.

About Barts Health NHS Trust

Barts Health is recognized as one of the largest NHS trusts in the UK and is a leading provider of healthcare services.

The Trust is embarking on an exciting journey towards becoming an outstanding organization with a world-class clinical reputation. With a commitment to continuous improvement, we strive to enhance all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, celebrated for excellence and innovation, while providing safe and compassionate care to our patients. This commitment extends to being an exceptional workplace, where our WeCare values guide our collaboration and service delivery.

We are dedicated to fostering an inclusive environment, ensuring that every staff member feels a sense of belonging and is valued for their unique contributions.

Detailed Job Description and Responsibilities

The comprehensive job description outlines the essential tasks and responsibilities associated with this role, while the person specification details the qualifications, skills, experience, and knowledge required.

Person Specification

Qualifications

Essential Criteria

  • GCSE, A-Level, or equivalent educational background.
  • A solid understanding of medical terminology gained through education, training, or work experience.
  • ECDL or equivalent experience with various IT applications such as Word, Excel, Outlook, and PowerPoint.

Experience

Essential Criteria

  • Experience in administration, medical secretarial roles, or equivalent non-NHS experience.

Skills

Essential Criteria

  • Strong communication skills, with the ability to reassure patients experiencing anxiety.
  • A methodical and logical approach to prioritizing and planning work.
  • Proficient keyboard skills for data entry and system access; competent in Microsoft Office applications.
  • Professional communication skills at all levels.
  • Proactive with the ability to take initiative.
  • Ability to utilize information for monitoring processes and initiating actions.

Desirable Criteria

  • Familiarity with Trust-specific IT systems, such as CERNER and G2.
  • Understanding of NHS-wide initiatives and experience in local implementation.