Housing Implementation Specialist

6 days ago

Birmingham, Birmingham, United Kingdom NEC Software Solutions Full time
About the Role

We are seeking an experienced Housing Implementation Specialist to join our UK-based Housing team at NEC Software Solutions. As a key member of our team, you will play a crucial role in implementing NEC Housing systems, providing expert guidance to our customers, and ensuring their satisfaction with our services.

Key Responsibilities
  • Implement NEC Housing Systems: Offer expert guidance in implementing NEC Housing systems, with a focus on how the system is configured and built.
  • Provide Excellent Advice: Provide excellent advice to current customers using NEC Housing, ensuring they are happy and give positive feedback consistently.
  • Training and Development: Create and maintain training courses and solution design manuals for both customers and internal teams.
  • Stay Up-to-Date: Stay up-to-date with the latest developments in all aspects of Social Housing Management.
  • Travel and Collaboration: Be flexible and available for travel throughout the UK to visit both customer and company sites when required.
Requirements
  • Expertise in Repairs and Assets: In-depth expertise in Repairs and/or Assets using NEC Housing.
  • Implementation Experience: Demonstrated expertise in implementing Housing systems, with a strong focus on system configuration and build.
  • Consultancy Experience: Proven track record of providing high-quality consultancy services to customers (including Local Authority Housing, ALMOs or Housing Associations).
  • Customer Satisfaction: Ability to consistently achieve positive customer feedback through effective delivery of consultancy and training services.
  • Training and Development: Proficiency in creating and maintaining training materials, including courses and solution design manuals for customers.
  • Project Management: Proficiency in handling multiple parallel projects.
  • NEC Housing Experience: Experience in creating, configuring, and implementing wider NEC Housing system modules.
  • Technical Skills: Working knowledge of Unix and/or SQL.
About NEC Software Solutions

We pride ourselves in offering an excellent benefits package, including an above-average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

  • Private Medical Cover: Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost).
  • Holiday Entitlement: 25 days paid holiday with the option to buy/sell (FTE).
  • Life Assurance: 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost).
  • Pension Plan: A Group Pension Plan with fantastic employer contributions up to a maximum of 8%.
  • Flexible Benefits: A selection of flexible benefits to suit your individual needs.
Additional Information

Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Depending on the nature of the role, a Disclosure Barring Service (DBS) check may also be required.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities.

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