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Housing Management Officer
2 months ago
Job Summary
Hays Specialist Recruitment Limited is seeking a highly skilled and experienced Housing Management Officer to join our team. As a key member of our Housing Management team, you will be responsible for providing a customer-focused and consistent Housing Management service, while undertaking the full range of housing management duties.
Key Responsibilities
- Assist in investigations and respond to public liability claims, complaints, and enquiries to provide reports to the housing officer using relevant case management systems.
- Deliver a responsive tenancy management within the patch given by carrying out visits, surveys, and inspections, supporting enforcement actions.
- Recognize and report potential housing fraud and act on outcomes/actions recommended by Birmingham Audit.
- Deploy to the street scene visiting role, working in neighbourhoods and engaging with tenants/citizens to improve and maintain clean and green neighbourhoods.
Requirements
- Up-to-date knowledge and understanding of housing landlord and tenant policy and procedures relevant to the role.
- Good case management, planning, and organizing skills.
- Ability to undertake risk assessments and implement/monitor safe working practice.
- Understanding of and ability to comply with relevant legislation, including health and safety and equality in service delivery, service provision, and employment.
What We Offer
- A full-time, temporary role based in Birmingham.
- A six-month contract, with the possibility of extension.
- A Grade 3 position, with a rate of £12 for the first 13 weeks, increasing to £13.20 per hour (PAYE).
