Implementation Consultant

4 days ago

Birmingham, Birmingham, United Kingdom NEC Software Solutions Full time
Job Description

About Us

NEC Software Solutions is a leading provider of software solutions for the public sector, helping organizations deliver critical services and improve the lives of citizens.

Job Summary

We are seeking an experienced Implementation Consultant to join our Housing team, specializing in NEC Housing Allocations, Rents, and/or Service Charges Modules for the not-for-profit social housing sector.

Main Responsibilities

  • Provide expert guidance on implementing NEC Housing systems, focusing on configuration and build.
  • Offer excellent advice to current customers using NEC Housing.
  • Ensure customer satisfaction with our product and promptly communicate any issues to internal teams.
  • Create and maintain training courses and solution design manuals for customers and internal teams.
  • Stay up-to-date with the latest developments in Social Housing Management.
  • Be flexible and available for travel throughout the UK to visit customer and company sites when required.

Qualifications

Essential Skills

  • In-depth expertise in using NEC Housing, ideally with experience in Allocations, Rents, or Service Charge Modules.
  • Demonstrated expertise in implementing Housing systems, with a strong focus on system configuration and build.
  • Proven track record of providing high-quality consultancy services to customers, including Local Authority Housing, ALMOs, or Housing Associations.
  • Ability to consistently achieve positive customer feedback through effective delivery of consultancy and training services.
  • Proficiency in creating and maintaining training materials, including courses and solution design manuals for customers.
  • Proficiency in handling multiple parallel projects.

Desirable Skills

  • Experience in creating, configuring, and implementing NEC Housing system modules.
  • Working knowledge of Unix and/or SQL.

Benefits

We offer a range of benefits to our employees, including:

  • Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
  • 25 days paid holiday with the option to buy/sell
  • 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
  • A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
  • A fantastic selection of flexible benefits to suit your individual needs
  • We are an employer who cares, with an invaluable employee assistance programme to support you in every area of your life
  • All colleagues get free access to LinkedIn Learning, with over 15,000 courses covering a huge breadth of subjects

Equal Opportunities Employer

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us.

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