Client Support Advisor

6 days ago


London, Greater London, United Kingdom Australasian Recruitment Company Full time
About the Role

We are seeking a highly skilled and motivated Customer Care Advisor to join our team at Australasian Recruitment Company. As a Customer Care Advisor, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.

Key Responsibilities
  • Customer Service: Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Compliance Administration: Verify customer information and ensure compliance with regulatory requirements.
  • Application Processing: Review and process customer applications, ensuring accuracy and completeness.
  • Communication: Respond to customer emails and make outbound calls to update customers on order progression or missing application information.
  • Complex Communications: Manage sensitive and complex customer communications, maintaining confidentiality and professionalism.
Requirements
  • Experience: Minimum 6 months of customer service experience using a CRM system.
  • Availability: Comfortable working two weekends per month.
  • Communication Skills: Excellent verbal and written communication skills.
  • Interest: Interest in health and wellness.
  • Autonomy: Ability to work autonomously.
  • Pro-Active: Pro-active attitude.
  • CRM Experience: Zendesk experience desired, but any CRM system experience considered.


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