Client Support Advisor

1 week ago

London, Greater London, United Kingdom Liberty. Full time
Job Overview

We are seeking a highly skilled and dedicated individual to join our team as a Customer Service Advisor. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Respond to customer inquiries in a timely and professional manner, providing accurate and helpful information.
  • Resolve customer complaints and issues in a fair and efficient manner.
  • Provide consistent and accurate information to customers, ensuring a positive experience.
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer satisfaction.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
  • Proven experience in a customer-facing role, with a strong understanding of customer service principles.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • Strong problem-solving skills, with the ability to think critically and resolve complex issues.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.
  • The opportunity to work with a leading retailer, with a rich history and heritage.

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