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Senior Client Advisor

2 months ago

London, Greater London, United Kingdom Diesel Full time
About the Role

We are seeking a highly skilled and experienced Senior Client Advisor to join our team at Diesel. As a Senior Client Advisor, you will be responsible for delivering exceptional customer service and creating memorable experiences for our clients.

Key Responsibilities
  • Transform Client Experiences
    • Create high customer satisfaction by understanding and meeting client needs
    • Develop and nurture long-term relationships with clients
  • Lead by Example
    • Drive individual and team objectives through active leadership on the selling floor
    • Be accountable for sales results and maintain a plan to achieve personal sales objectives
  • Provide Excellent Service
    • Create emotionally enriched relationships with clients through excellent customer service
    • Develop and implement strategies to improve customer service skills
  • Build and Maintain Relationships
    • Build and maintain relationships with fellow advisors and colleagues
    • Instill a sense of belonging and a positive, forward-thinking mindset within the team
Requirements
  • Previous Experience
    • Previous experience in luxury retail is required
  • Key Skills
    • Proven track record of successful sales generation and client relations
    • Results-driven and customer-focused
    • Strong communication skills (verbal, in person, via email, SMS, etc.)
    • Strong attention to detail
    • Proficient computer knowledge (MS Word, Excel and Outlook)
About Us

Diesel is a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. We are a truly worldwide organization, present in more than 80 countries with 5,000 points of sale, including more than 400 company-owned stores.