Client Services Coordinator

4 days ago

London, Greater London, United Kingdom Food Alert Full time

About Food Alert

We are a leading food safety and health & safety consultancy, operating throughout the UK and internationally. Our clients span various sectors, including retail, leisure, and education, with a focus on the hospitality industry.

Our Mission

We strive to be the company that colleagues and clients want to work for and with. Our goal is to deliver exceptional services and support to our clients, ensuring their success and satisfaction.

Job Description

Key Responsibilities:

  • To provide administrative support to the Client Services Team, the Finance Team, and the Operations Manager.
  • To track, collate, record, and authenticate key company data, invoices, and client information to ensure the smooth running of the business and to facilitate monthly reporting.
  • To receive and authenticate Associate Consultants' invoices against CRM and report these figures to the Finance Department.
  • To investigate any pay discrepancies with the Planning and Finance Team.
  • To support the Operations Manager and Senior Client Services Director by collating client contract queries and gathering key information relating to the contract to facilitate efficient processing of the query.
  • To support the Senior Management Team with administrative tasks relating to Associate Consultants.
  • To answer telephones in a professional and friendly manner, dealing with client or customer enquiries directly or routing them to the appropriate member of the Food Alert team.
  • To meet and greet guests and visitors to the Food Alert offices in a friendly and professional manner while maintaining Office Security.
  • To coordinate post-audit administrative activities and where necessary liaise directly with Account Managers and Clients.
  • To assist with the generation of management information reports for clients.
  • To add sites to Audit65 and synchronize Food Hygiene Rating data.
  • To distribute audit reports to clients.
  • To order office stationery and other supplies.

Person Specification:

  • Ability to build relationships (internally and with clients).
  • Good interpersonal skills and problem-solving capabilities.
  • Ability to work as part of a team and independently.
  • Willingness to learn and develop.

What You Get in Return:

  • Lots of support and exposure.
  • On-the-job training and development.
  • Commission-based structure.
  • Ability to work flexibly from home or office.
  • 25 days holiday plus bank holidays and 3 'gift days' between Christmas and New Year.
  • Additional holiday enhancements.
  • Enhanced sick pay.
  • Employee Assistance Programme.
  • Healthcare cash plan.
  • Life insurance.
  • Referral bonuses and vouchers.
  • A fun, sociable team.

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