Events Operations Manager

3 weeks ago

Witney, United Kingdom The Club Company Careers Full time

Position Title: Conference & Banqueting Manager

Job Type: Full Time

Reports to:

  • Club General Manager/Club Director

Supervises:

  • Event Sales Manager, Event Sales Advisor(s)

The Club Company is dedicated to being the leading collection of country clubs in the UK, and we recognize that our success is built on our people. We prioritize how our team interacts with each other and our guests, embodying our core values daily.

Our clubs offer a warm and inviting environment, set in stunning locations, featuring a unique blend of sporting, leisure, and wellness facilities that create a delightful experience for members and visitors alike. Our venues are exceptional places to work and enjoy.

Our CARE values: Caring, Ambitious, Respectful, and Energised, serve as our guiding principles, inspiring our team every day. We strive to ensure our clubs are welcoming spaces that our customers love to visit.

Key Responsibilities:

  • Ensure compliance with operational standards and procedures, including health and safety, membership, and event management.
  • Oversee team management at the departmental level, focusing on revenue generation from events and hotel bookings.
  • Manage food and beverage operations within our main event space, including hotel breakfast services.
  • Occasionally oversee high-volume outdoor events.

Accountabilities:

  • Engage with customers regarding product offerings and revenue generation.

Support Responsibilities:

  • Deliver an exceptional customer experience and manage the overall financial performance of the club.

Consultation Areas:

  • Pricing, packages, and future event planning.

Informed Areas:

  • Administrative support and general office tasks.

Job Purpose: Lead the events team in the design, management, and execution of events that exceed customer expectations, adhere to quality standards, achieve targets, and maximize overall revenue.

Job Tasks/Duties:

  • Design, manage, and coordinate events, including functions, conferences, and social gatherings, from initial inquiry to booking.
  • Collaborate with the Club General Manager/Club Director to identify new business opportunities and convert them into revenue.
  • Promote the venue within the corporate marketplace, developing structured outreach plans with marketing support.
  • Manage the Events Manager and team, proactively planning and developing sales and marketing strategies.
  • Research competitors to enhance our business strategies and capture market share.
  • Follow up on events to assess client satisfaction and address feedback professionally.
  • Administer charges and payments for services provided during events.
  • Implement and uphold the company's Health & Safety Policy.
  • Ensure all events are booked and managed in accordance with standard operating procedures.
  • Collaborate with various managers to plan and promote club-based and external events.
  • Manage and coordinate the main event space, ensuring high-quality service delivery.
  • Provide capital requests for necessary equipment and recommend facility improvements.
  • Support recruitment, training, and performance management of the team.
  • Approve staffing and scheduling plans in collaboration with relevant managers.
  • Ensure adherence to revenue and cost control procedures.
  • Plan and approve marketing and sales promotion activities for events.
  • Work closely with central support on menu items and pricing.
  • Attend departmental meetings and complete additional assignments as required.
  • Maintain a high standard of personal presentation and hygiene.
  • Act as a positive ambassador for the company's CARE values.
  • Support feedback initiatives related to the department.
  • Perform duty management shifts as needed.

Education and Experience: A bachelor's degree in a related field (event planning, catering, group sales, etc.) is preferred, along with relevant skills and experience.

Licenses and Special Requirements:

  • Enhanced Disclosure and Barring Service (DBS) check.
  • CPR, First Aid, or AED certification.

Additional Information: This job description serves as a working document to outline the main areas of responsibility and is not an exhaustive list of duties.

Employee Benefits:

  • Cycle to work scheme.
  • Discounts on beauty products and retail goods.
  • Competition play for team members with a golf handicap.
  • Discounted membership rates for friends or family.
  • Learning and development programs.
  • Bonus holiday days for long service.
  • Special days off for weddings and birthdays.
  • Employee assistance program.
  • Complimentary access to health club and golf facilities.
  • Free health club membership for household members.
  • Beautiful work surroundings.
  • Uniform provided.
  • Generous discounts on food and drinks.
  • Recognition and reward schemes.
  • Access to a money management app.

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