Events Operations Manager

3 weeks ago

Witney, United Kingdom The Club Company Careers Full time

Position Title: Conference & Banqueting Manager

Job Type: Full Time

Reports to: Club General Manager/Club Director

Supervises: Event Sales Manager, Event Sales Advisor(s)

The Club Company is dedicated to being the premier collection of country clubs in the UK, and we recognize that our success is rooted in our people. Our team members embody our values and create a welcoming environment for our guests.

Our clubs, set in picturesque locations, offer a unique blend of sporting, leisure, and wellness facilities, ensuring a delightful experience for both members and visitors.

Core Values: Our CARE values - Caring, Ambitious, Respectful, and Energised - guide our daily interactions and inspire our team.

Key Responsibilities:

  • Ensure compliance with operational standards and procedures, including health and safety, membership, and event management.
  • Oversee food and beverage operations within the Dorchester Suite, including hotel breakfast services and high-volume outdoor events.

Accountability:

  • Manage customer interactions regarding product offerings and revenue generation.

Support:

  • Deliver exceptional customer experiences and manage the overall profitability of the club.

Consultation: Involved in pricing, packages, and future event planning.

Job Purpose: Lead the events team in the design, management, and execution of events that exceed customer expectations, meet quality standards, and maximize revenue.

Key Duties:

  • Design and manage events from initial inquiry to booking, coordinating with relevant departments to ensure all client requirements are met.
  • Identify new business opportunities and collaborate with management to convert inquiries into revenue.
  • Promote the venue to attract new business, utilizing central marketing support and outreach plans.
  • Manage the events team, developing sales and marketing strategies for future business growth.
  • Conduct competitor research to enhance business strategies and capture market share.
  • Follow up with clients post-event to assess satisfaction and address any concerns.
  • Administer financial transactions related to events and liaise with the accounts department.
  • Implement and uphold health and safety policies and practices.
  • Ensure all events are managed through the designated booking system in accordance with standard operating procedures.
  • Collaborate with various departments to plan and promote club-based and external events.
  • Coordinate with the Dorchester Suites team to ensure high-quality service delivery.
  • Provide recommendations for equipment needs and facility improvements.
  • Support recruitment, training, and performance management of the team.
  • Oversee staffing and scheduling in collaboration with management.
  • Ensure adherence to revenue and cost control procedures.
  • Plan and approve marketing and promotional activities for the department.
  • Attend departmental meetings and complete additional assignments as directed.
  • Maintain a high standard of personal presentation and hygiene.
  • Act as a positive ambassador for the company's values.
  • Assist with feedback initiatives related to the department.
  • Perform duty management shifts as required.

Qualifications: A Bachelor's degree in a related field (event planning, catering, group sales, etc.) is preferred, along with relevant experience.

Licenses and Special Requirements:

  • Enhanced Disclosure and Barring Service (DBS) check
  • CPR, First Aid, or AED certification

Employee Benefits:

  • Cycle to work scheme
  • Discounts on beauty products and retail goods
  • Competitive play opportunities for team members with a golf handicap
  • Discounted membership rates for friends and family
  • Learning and development programs
  • Bonus holiday days for long service
  • Special leave for weddings and birthdays
  • Employee assistance program
  • Complimentary health club access and family membership
  • Beautiful work environment
  • Uniform provided
  • Generous discounts on food and drinks
  • Recognition and reward schemes
  • Access to a money management app for early pay access

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