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Events Operations Manager

2 months ago

Witney, United Kingdom The Club Company Careers Full time

Position Title: Conference & Banqueting Manager

Job Type: Full Time

Reports to: Club General Manager/Club Director

Supervises: Event Sales Manager, Event Sales Advisor(s)

The Club Company is dedicated to being the foremost collection of country clubs in the UK, recognizing that our success is built on our people and their commitment to our core values.

Our clubs provide a warm and inviting environment, set in stunning locations, offering a unique blend of sporting, leisure, and wellness facilities that create memorable experiences for our members and guests.

Core Values: Our CARE values - Caring, Ambitious, Respectful, and Energised - are designed to inspire our team daily, ensuring our clubs are welcoming spaces that our customers cherish.

Key Responsibilities:

  • Ensure compliance with operational standards and procedures, including health and safety, membership, and event management.
  • Oversee food and beverage operations within the Dorchester Suite, including hotel breakfast services.
  • Manage high-volume outdoor events as required.

Accountability:

  • Engage with customers regarding product offerings and revenue generation.

Support:

  • Deliver exceptional customer experiences and manage the overall profitability of the club.

Consultation:

  • Involved in pricing, packages, and future event planning.

Job Purpose: Lead the events team in the design, management, and execution of events, ensuring we exceed customer expectations, meet quality standards, and maximize revenue.

Key Duties:

  • Design and manage events from initial inquiry to booking, coordinating with relevant departments to meet client requirements.
  • Identify new business opportunities and collaborate with management to convert inquiries into revenue.
  • Promote the venue to attract new business, supported by central marketing initiatives.
  • Manage the events team, focusing on proactive planning and developing tailored sales strategies.
  • Analyze competitors to enhance our business strategies and capture market share.
  • Follow up with clients post-event to ensure satisfaction and address any feedback.
  • Handle financial transactions related to events and liaise with the Accounts department.
  • Implement health and safety policies and ensure compliance with regulations.
  • Utilize the Bright Lime system for event bookings and administration.
  • Collaborate with various departments to plan and execute club-based and external events.
  • Develop promotions and activities to engage members and guests.
  • Coordinate with the Dorchester Suites to ensure high-quality service delivery.
  • Manage capital requests for necessary equipment and recommend facility improvements.
  • Support recruitment, training, and performance management of the team.
  • Ensure adherence to revenue and cost control procedures.
  • Plan and approve marketing and sales activities for club events.
  • Participate in departmental meetings and complete assigned sales tasks.
  • Maintain high standards of personal presentation and hygiene.
  • Act as a positive ambassador for the company's CARE values.
  • Assist with departmental feedback initiatives.
  • Perform duty management shifts as needed.

Qualifications:

  • Bachelor's degree in a relevant field (event planning, catering, sales, etc.) is preferred.

Licenses and Special Requirements:

  • Enhanced Disclosure and Barring Service (DBS) check.
  • CPR, First Aid, or AED certification.

Additional Information: This job description serves as a working document outlining primary responsibilities and is not exhaustive of all tasks that may be assigned.

Employee Benefits:

  • Cycle to work scheme.
  • Discounts on beauty products and retail goods.
  • Participation in competitions for team members with a golf handicap.
  • Discounted membership rates for friends and family.
  • Access to learning and development programs.
  • Bonus holiday days for long service.
  • Time off for weddings and birthdays.
  • Employee assistance program.
  • Complimentary use of health club and golf facilities.
  • Free health club membership for household members.
  • Beautiful work surroundings.
  • Uniform provided.
  • Generous discounts on food and drinks.
  • Access to spa treatment discounts.
  • Attractive hotel offers and discounts.
  • Free parking.
  • Recognition and reward schemes.
  • Wagestream access for financial management.