Customer Service Representative

6 days ago

Bracknell, Bracknell Forest, United Kingdom Source4 Personnel Solutions Full time
Job Description

Job Title: Customer Service Representative

Job Summary:

We are seeking a highly motivated and organized Customer Service Representative to join our team at Source4 Personnel Solutions. As a key member of our service center, you will be responsible for providing exceptional customer service, managing daily administration tasks, and supporting our sales initiatives.

Key Responsibilities:

  • Customer Service: Serve as the first point of contact for new and existing customers, providing prompt and professional assistance via phone, email, and other communication channels.
  • Administration: Complete all daily administration tasks within our depot, ensuring seamless operations and efficient workflow.
  • Sales Support: Collaborate with the sales team to identify and develop new business opportunities, convert leads into sales, and grow our sales pipeline.
  • Market Research: Conduct market research to stay up-to-date on industry trends and competitor activity, providing valuable insights to inform sales strategies.
  • Customer Database Management: Utilize customer databases and external channels to further sales objectives, ensuring accurate and timely data entry.
  • Team Collaboration: Work closely with the Depot Manager and other team members to address issues promptly, ensuring excellent customer satisfaction and coverage.

Requirements:

  • Adaptability: Demonstrate flexibility and adaptability in a fast-paced environment, with the ability to adjust to changing priorities and deadlines.
  • Business Acumen: Possess a strong understanding of business principles, including sales strategies, customer relationships, and market trends.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex ideas and negotiate effectively.
  • IT Literacy: Proficient in MS Office and other relevant software applications, with the ability to learn new systems and technologies quickly.
  • Self-Motivation: Demonstrate self-motivation and a proactive approach to work, with a strong desire to achieve results and exceed expectations.

Benefits:

  • Competitive Salary: A competitive salary package, including a bonus scheme and annual review pay increases.
  • Benefits Package: A comprehensive benefits package, including 23 days holiday + bank holidays, parking, and a food van on site.

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