Current jobs related to Customer Service Representative - Bracknell, Bracknell Forest - JAKKS Pacific UK

  • Customer Service Representative

    4 weeks ago

    Bracknell, Bracknell Forest, United Kingdom Marc Daniels Full time

    Customer Service Representative OpportunityA dynamic and supportive company in Bracknell is seeking a skilled Customer Service Representative to join their team on a 3-month rolling contract with potential for permanence.This is a fantastic opportunity to work in a well-established company with a strong focus on customer satisfaction.The role involves...

  • Customer Service Representative

    4 weeks ago

    Bracknell, Bracknell Forest, United Kingdom Marc Daniels Full time

    Customer Service Representative OpportunityA dynamic and supportive company in Bracknell is seeking a skilled Customer Service Representative to join their team on a 3-month rolling contract with potential for permanence.This is a fantastic opportunity to work in a well-established company with a strong focus on customer satisfaction.The role involves...

  • Customer Service Representative

    4 weeks ago

    Bracknell, Bracknell Forest, United Kingdom Marc Daniels Full time

    Customer Service Representative OpportunityA dynamic and supportive company in Bracknell is seeking a skilled Customer Service Representative to join their team on a 3-month rolling contract with potential for permanence.This is a fantastic opportunity to work in a well-established company with a strong focus on customer satisfaction.The role involves...

  • Customer Service Representative

    4 weeks ago

    Bracknell, Bracknell Forest, United Kingdom Marc Daniels Full time

    Customer Service Representative OpportunityA dynamic and supportive company in Bracknell is seeking a skilled Customer Service Representative to join their team on a 3-month rolling contract with potential for permanence.This is a fantastic opportunity to work in a well-established company with a strong focus on customer satisfaction.The role involves...

  • Customer Service Representative

    1 month ago

    Bracknell, Bracknell Forest, United Kingdom Halfords Full time

    {"title": "Customer Service Representative", "content": "Job SummaryWe are seeking a skilled Customer Service Representative to join our team at Halfords. As a key member of our sales team, you will be responsible for delivering exceptional customer service and providing expert advice on our products and services.Key ResponsibilitiesProvide outstanding...

  • Customer Service Representative

    2 weeks ago

    Bracknell, Bracknell Forest, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking a Customer Service Representative to deliver excellent service and support to our customers in a fast-paced environment.Key Responsibilities:Engage with customers to provide service and support.Participate in all aspects of the operational workflow.Collaborate with team members to meet and exceed goals.Requirements:High school diploma or...

  • Customer Service Representative

    4 weeks ago

    Bracknell, Bracknell Forest, United Kingdom Marc Daniels Full time

    A dynamic opportunity has arisen for a skilled New Business and Customer Service Representative to join a well-established automotive company in Bracknell, working on a 3-month rolling contract with potential for permanence.This is a fantastic chance to join a supportive and successful organization.This role features flexible working hours and a hybrid work...

  • Customer Service Representative

    4 weeks ago

    Bracknell, Bracknell Forest, United Kingdom Marc Daniels Full time

    A dynamic opportunity has arisen for a skilled New Business and Customer Service Representative to join a well-established automotive company in Bracknell, working on a 3-month rolling contract with potential for permanence.This is a fantastic chance to join a supportive and successful organization.This role features flexible working hours and a hybrid work...

  • Customer Service Representative

    3 weeks ago

    Bracknell, Bracknell Forest, United Kingdom Marc Daniels Full time

    A unique opportunity has arisen for a skilled New Business and Customer Service Representative to join a well-established automotive company in Bracknell, UK.This role offers a great chance to work in a supportive and dynamic environment with a possibility of going permanent.The company provides hybrid working and flexible hours, allowing for a better...

  • Customer Service Representative

    3 weeks ago

    Bracknell, Bracknell Forest, United Kingdom Marc Daniels Full time

    A unique opportunity has arisen for a skilled New Business and Customer Service Representative to join a well-established automotive company in Bracknell, UK.This role offers a great chance to work in a supportive and dynamic environment with a possibility of going permanent.The company provides hybrid working and flexible hours, allowing for a better...

  • Customer Service Representative

    2 weeks ago

    Bracknell, Bracknell Forest, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking a highly skilled Customer Service Representative to provide exceptional support to our customers. The ideal candidate will have a strong ability to communicate effectively and resolve issues efficiently.Key Responsibilities:Handle customer inquiries and resolve issues in a timely manner.Provide accurate information regarding products and...

  • Customer Service Representative

    4 weeks ago

    Bracknell, Bracknell Forest, United Kingdom Marc Daniels Full time

    A dynamic opportunity has arisen for a skilled New Business and Customer Service Representative to join a well-established automotive company in Bracknell, working on a 3-month rolling contract with potential for permanence.This is a fantastic chance to join a supportive and forward-thinking company.This role features a hybrid working arrangement and...

  • Customer Service Representative

    4 weeks ago

    Bracknell, Bracknell Forest, United Kingdom Marc Daniels Full time

    A dynamic opportunity has arisen for a skilled New Business and Customer Service Representative to join a well-established automotive company in Bracknell, working on a 3-month rolling contract with potential for permanence.This is a fantastic chance to join a supportive and forward-thinking company.This role features a hybrid working arrangement and...

  • Customer Service Representative

    4 weeks ago

    Bracknell, Bracknell Forest, United Kingdom Marc Daniels Full time

    A unique opportunity has arisen for a skilled New Business and Customer Service Representative to join a well-established automotive company in Bracknell on a 3-month rolling contract with the possibility of going permanent.This is a great chance to join a supportive company that offers hybrid working and flexible hours.Key Responsibilities:Working within...

  • Customer Service Representative

    4 weeks ago

    Bracknell, Bracknell Forest, United Kingdom Marc Daniels Full time

    A unique opportunity has arisen for a skilled New Business and Customer Service Representative to join a well-established automotive company in Bracknell on a 3-month rolling contract with the possibility of going permanent.This is a great chance to join a supportive company that offers hybrid working and flexible hours.Key Responsibilities:Working within...

  • Customer Service Representative

    4 weeks ago

    Bracknell, Bracknell Forest, United Kingdom Marc Daniels Full time

    A unique opportunity has arisen for a skilled New Business and Customer Service Representative to join Marc Daniels Specialist Recruitment Limited in Bracknell, working on a 3 rolling contract with the possibility of going permanent.This is a great chance to join a well-established and very supportive company that offers hybrid working and flexible hours.The...

  • Customer Service Representative

    4 weeks ago

    Bracknell, Bracknell Forest, United Kingdom Marc Daniels Full time

    A unique opportunity has arisen for a skilled New Business and Customer Service Representative to join Marc Daniels Specialist Recruitment Limited in Bracknell, working on a 3 rolling contract with the possibility of going permanent.This is a great chance to join a well-established and very supportive company that offers hybrid working and flexible hours.The...

  • Customer Service Representative

    1 week ago

    Bracknell, Bracknell Forest, United Kingdom HealthHero Full time

    HealthHero is a digital-first, end-to-end healthcare provider that connects smart digital tools with gold-standard clinical expertise to enhance people's whole health and optimise healthcare efficiency.We are currently recruiting for a Customer Service Representative to join our existing team to help deliver support to patients, GPs and other Healthcare...

  • Customer Service Representative

    4 weeks ago

    Bracknell, Bracknell Forest, United Kingdom Marc Daniels Full time

    Job OpportunityA dynamic and supportive company, Marc Daniels, is seeking a skilled New Business and Customer Service Representative to join their team in Bracknell.This is a fantastic opportunity to work in a well-established company with a strong focus on customer satisfaction.The role features hybrid working and flexible hours, allowing for a great...

  • Customer Service Representative

    4 weeks ago

    Bracknell, Bracknell Forest, United Kingdom Marc Daniels Full time

    Job OpportunityA dynamic and supportive company, Marc Daniels, is seeking a skilled New Business and Customer Service Representative to join their team in Bracknell.This is a fantastic opportunity to work in a well-established company with a strong focus on customer satisfaction.The role features hybrid working and flexible hours, allowing for a great...

Customer Service Representative

2 months ago

Bracknell, Bracknell Forest, United Kingdom JAKKS Pacific UK Full time
About JAKKS Pacific UK

JAKKS Pacific UK is a leading designer, manufacturer, and marketer of toys and costumes. Our company is based in the UK and has a strong presence in the European market.

We work closely with top entertainment companies, including Disney, Sega, Warner Brothers, Nickelodeon, and Nintendo, to bring exciting products to children around the world.

Main Responsibilities

The Customer Service Representative will be responsible for providing excellent customer service to our EU and UK customer base. This includes:

  • Providing written, verbal, and face-to-face customer service
  • Working with our operations team, sales team, and warehouse to ensure accurate order processing and delivery compliance
  • Processing orders onto our JDE Oracle system and releasing them to our 3rd Party Warehouse's in a timely manner
  • Ensuring all goods for delivery into EU Retail partners are compliant with EU regulations
  • Responsible for splitting, grouping, and updating orders
  • Working with 3rd party warehouse's to ensure orders are booked in, picked, packed, and despatched according to our customer's guidelines
  • Following up delivery discrepancies / non-conformances with 3rd party warehouse's, colleagues, and maintaining internal records to ensure all invoices are paid
Key Relationships

The Customer Service Representative will work closely with:

  • Customer Services Manager
  • Customer Services Team
  • UK & EU Sales Team
  • External customers
  • 3rd Party Warehouse's (UK & Netherlands)
  • Finance Team
  • Inventory / Purchasing Team
Key Performance Indicators

The Customer Service Representative will be measured on:

  • Regular communication with sales managers to support sales in growing the business
  • Accurate report management and timely submissions
  • Following audit compliance with regards to delivery notes and purchase orders
  • Visit customers twice a year to build face-to-face relationships
Requirements

To be successful in this role, you will need:

  • Order entry experience with a high level of accuracy
  • Experience of using Amazon Vendor Central would be beneficial
  • Previous experience of working with colleagues where English is not their first language
  • An understanding of product barcoding and EU compliance for product supply in the retail sector
  • Competent user of MS Excel & Outlook would be highly advantageous
  • GCSE's in English and Maths (grades A-C) or equivalent
  • Language skills would be beneficial but not essential
Behavioural Capabilities

The ideal candidate will have:

  • A resilient and calm attitude, due to the reactive and fast-paced nature of the business
  • Great communication skills and a 'can-do' attitude, willing to go beyond the call of duty
  • The ability to work on own initiative as the European business has contrasting elements when compared to the more established UK business model
  • Well-organised and reliable, with a systematic approach to work
  • A proactive nature, with the desire to follow cases through to resolution
  • The ability to make improvements in processes, procedures, and systems rather than accept the status quo