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Customer Service Representative
2 months ago
Parkside Recruitment is seeking an experienced Customer Relations Specialist to join our team for a minimum period of 6 months. As a key member of our team, you will be responsible for managing and resolving complex customer situations, ensuring exceptional customer experience and driving retention.
Key Responsibilities- Customer Relationship Management: Represent Parkside Recruitment's values and customer experience by resolving complex customer complaints in a timely and positive manner.
- Communication and Interpersonal Skills: Develop and maintain strong relationships with customers, internal departments, and key stakeholders through excellent communication and interpersonal skills.
- Problem-Solving and Decision-Making: Utilize excellent problem-solving skills to make sound business decisions with customers, driving retention and protecting the brand.
- Process Improvement: Identify process gaps within the team and create relevant countermeasures to ensure streamlined processes and added value to our customer experience.
- Financial Management: Process incoming invoices and create Purchase Orders to ensure timely payment to suppliers.
- Escalation Management: Take ownership of escalated, high-cost contacts from the network to ensure timely resolution and adherence to process.
- Data Protection: Take responsibility for all requests from the Data Protection Manager on all Subject Action Requests or Data Breaches, ensuring completion within necessary timeframes.
- Team Player: Excellent team player who works well in a busy environment.
- Customer-Centric: Naturally empathetic and customer-centric with a self-motivated and capable approach to work.
- Adaptability: Flexible and adaptable approach to work, balancing priorities and working to tight deadlines.
- Technical Skills: Confidence to work with internal systems and excellent interpersonal, communication, and relationship-building skills.
- Attention to Detail: Strong attention to detail and experience in dealing with challenging situations with the ability to stay calm and patient.
- Complaint Management Experience: Previous complaint management experience in a customer environment.
- FCA Customer Experience: Previous experience in dealing with FCA customer complaints.
