Bilingual Customer Service Representative
4 days ago
**Job Title:** Bilingual (French and English speaking) Customer Service Advisor
**Job Type:** Full-time
**Industry:** Customer Service
**Company:** Source4 Personnel Solutions
**Location:** Remote (UK and EU)
**Job Summary:
We are seeking a highly skilled and multilingual customer service representative to join our team. As a bilingual customer service advisor, you will be responsible for providing exceptional customer service to our clients across the UK and EU.
**Key Responsibilities:
- Provide exceptional customer service through various channels, ensuring satisfaction every step of the way.
- Collaborate with cross-functional teams to understand and meet individual customer requirements, ensuring delivery compliance.
- Process orders accurately and efficiently, ensuring correct item numbers and pricing.
- Utilize JDE Oracle system for order processing and collaborate with 3PLs for timely delivery.
- Ensure product compliance for EU retail partners, adhering to regulations such as the EU TSD.
- Resolve delivery discrepancies and maintain internal records for seamless operations.
- Review and update customer orders regularly, maintaining accuracy and transparency.
- Demonstrate flexibility to cover other accounts when needed.
**Requirements:
- Excellent communication skills, both written and verbal.
- Proficiency in order entry with a keen eye for detail.
- Experience with Amazon Vendor Central is advantageous.
- Ability to work effectively with colleagues of diverse linguistic backgrounds.
- Understanding of product barcoding and EU compliance in the retail sector.
- Proficient in MS Excel & Outlook.
- GCSEs in English and Maths (grades A-C) or equivalent.
- Additional language skills are a plus.
**Competencies:
- Fluent in French
- Resilient and calm demeanor to thrive in a fast-paced environment.
- Positive attitude with a willingness to go above and beyond.
- Team player mentality with a focus on achieving common goals.
- Ability to work independently and proactively in a dynamic business environment.
- Organized and reliable, with a systematic approach to work.
- Proactive nature with a drive to make process improvements.
**Working Relationships:
- Collaborate closely with Customer Services Manager and cross-functional teams.
- Engage with UK & EU Sales Teams, external customers, and 3rd Party Warehouses.
- Work alongside Finance and Inventory/Purchasing Teams for streamlined operations.
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Bracknell, Bracknell Forest, United Kingdom Source4 Personnel Solutions Full timeJob Description**Job Title:** Bilingual (French and English speaking) Customer Service Advisor**Job Type:** Full-time**Industry:** Customer Service**Company:** Source4 Personnel Solutions**Location:** Remote (UK and EU)**Job Summary:We are seeking a highly skilled and multilingual customer service representative to join our team. As a bilingual customer...
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Bracknell, Bracknell Forest, United Kingdom Source4 Personnel Solutions Full timeJob Description**Job Title:** Bilingual (French and English speaking) Customer Service Advisor**Job Type:** Full-time**Industry:** Customer Service**Company:** Source4 Personnel Solutions**Location:** Remote (UK and EU)**Job Summary:We are seeking a highly skilled and multilingual customer service representative to join our team. As a bilingual customer...
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