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Customer Service Representative
2 months ago
Job Summary
We are seeking a highly skilled and motivated Customer Service Representative to join our team at Source4 Personnel Solutions. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients across the EU and UK.
Key Responsibilities
- Provide timely and effective customer service through various channels, ensuring customer satisfaction and loyalty.
- Collaborate with cross-functional teams to understand and meet individual customer requirements, ensuring delivery compliance and quality.
- Process orders accurately and efficiently, ensuring correct item numbers and pricing.
- Utilize our order processing system to manage customer orders and collaborate with 3PLs for timely delivery.
- Ensure product compliance for EU retail partners, adhering to regulations such as the EU TSD.
- Resolve delivery discrepancies and maintain internal records for seamless operations.
- Review and update customer orders regularly, maintaining accuracy and transparency.
Requirements
- Excellent communication skills, both written and verbal.
- Proficiency in order entry with a keen eye for detail.
- Experience with Amazon Vendor Central is advantageous.
- Ability to work effectively with colleagues of diverse linguistic backgrounds.
- Understanding of product barcoding and EU compliance in the retail sector.
- Proficient in MS Excel & Outlook.
- GCSEs in English and Maths (grades A-C) or equivalent.
- Additional language skills are a plus.
Competencies
- Resilient and calm demeanor to thrive in a fast-paced environment.
- Positive attitude with a willingness to go above and beyond.
- Team player mentality with a focus on achieving common goals.
- Ability to work independently and proactively in a dynamic business environment.
- Organized and reliable, with a systematic approach to work.
- Proactive nature with a drive to make process improvements.
Working Relationships
- Collaborate closely with Customer Services Manager and cross-functional teams.
- Engage with UK & EU Sales Teams, external customers, and 3rd Party Warehouses.
- Work alongside Finance and Inventory/Purchasing Teams for streamlined operations.