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Customer Service Representative
2 months ago
Kingsgate Recruitment Ltd is a leading recruitment agency that specializes in placing talented individuals in exciting roles within the insurance industry.
Job DescriptionWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, answering their queries, and resolving any issues in a timely and professional manner.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and in-person
- Process customer claims and resolve any issues in a fair and timely manner
- Collaborate with our insurer partners to ensure seamless service delivery
- Provide accurate and timely information to customers regarding their policies and claims
- Identify and resolve customer complaints in a professional and courteous manner
Requirements:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- High school diploma or equivalent required; degree in a related field preferred
- Previous customer service experience an asset
What We Offer:
- A competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
- A comprehensive training program to ensure your success in the role
Working Hours:
40 hours per week, covering shifts between 9:00am - 7:00pm, plus every other Saturday 9am - 2pm.
Salary: Basic salary from £18,000 and an achievable bonus structure giving on-target earnings of £27,500 to £30,000.