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Customer Service Representative
2 months ago
Job Title: Customer Service Representative
Job Summary:
We are seeking a highly motivated and organized Customer Service Representative to join our team at Source4 Personnel Solutions. As a Customer Service Representative, you will be responsible for providing exceptional customer service, managing daily administration tasks, and supporting our sales initiatives.
Key Responsibilities:
- Customer Service: Serve as the first point of contact for new and existing customers, handle enquiries, and provide high-level sales support.
- Administration: Complete daily administration tasks, manage customer accounts, and equipment needs.
- Sales Support: Provide sales support by responding to enquiries efficiently and professionally, opening new customer/supplier accounts, and generating hire and sales quotations.
- Equipment Management: Process customer purchase orders, coordinate with depots/rehire partners on equipment availability, and manage equipment exchanges, off-hires, and report any losses or damages.
- Reporting and Administration: Maintain a high level of accuracy in the customer database, liaise effectively with all departments to ensure customer requirements are met, and maintain 100% client satisfaction.
Candidate Requirements:
- Adaptability: Ability to adapt to changing situations and priorities.
- Business Acumen: Strong understanding of business operations and customer needs.
- Communication Skills: Excellent verbal and written communication skills.
- Customer Focus: Strong customer service skills and ability to build strong relationships with customers.
- IT Literacy: Proficiency in MS Office and other relevant software.
- Self-Motivation: Self-motivated and able to work independently with minimal supervision.
- Time Management: Strong time management and organizational skills.
Benefits:
- 23 Days Holiday + Bank Holidays: Generous holiday entitlement.
- Parking: On-site parking available.
- Food Vans: Regular food vans on site.
- Bonus Scheme: Opportunity to earn bonuses based on performance.
- Yearly Annual Review Pay Increase: Regular pay increases based on performance.
