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Customer Service Representative

2 months ago


Bracknell, Bracknell Forest, United Kingdom Kingsgate Recruitment Ltd Full time
About Us

Kingsgate Recruitment Ltd is a leading recruitment agency that specializes in placing talented individuals in exciting roles within the insurance industry.

Job Description

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, answering their queries, and resolving any issues in a timely and professional manner.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and in-person
  • Process customer claims and resolve any issues in a fair and timely manner
  • Collaborate with our insurer partners to ensure seamless service delivery
  • Provide accurate and timely information to customers regarding their policies and claims
  • Identify and resolve customer complaints in a professional and courteous manner

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • High school diploma or equivalent required; degree in a related field preferred
  • Previous customer service experience an asset

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • A comprehensive training program to ensure your success in the role

Working Hours:

40 hours per week, covering shifts between 9:00am - 7:00pm, plus every other Saturday 9am - 2pm.

Salary: Basic salary from £18,000 and an achievable bonus structure giving on-target earnings of £27,500 to £30,000.