Client Support Specialist
4 weeks ago
Working Hours:
Tuesday - Saturday, 2pm-10pm
Mulberry Recruitment is seeking a dedicated and proactive Client Support Specialist to become a vital part of our dynamic team within the financial technology sector. This role involves engaging with clients primarily in the United States.
We are in search of approachable individuals with substantial experience in client support who can provide exceptional service. The responsibilities include:
- Responding to inquiries via email, phone, and live chat.
- Addressing general technical questions related to our digital platforms.
- Assisting clients with inquiries about their financial statements and activities.
- Offering friendly and constructive guidance to both primary and secondary account holders.
- Performing administrative duties such as monitoring alerts and completing various tasks.
Key Qualifications:
- Excellent telephone communication skills.
- Flexibility to adapt to various responsibilities.
- Proficient in Microsoft Excel and Word.
Benefits:
- 30 days of annual leave, including most public holidays.
- Birthday leave.
- Regular salary evaluations.
- Access to salary sacrifice programs, including a Cycle to Work scheme and a workplace pension.
- Long service recognition.
- Complimentary beverages and a variety of fresh fruit.
- Family-friendly leave policies.
- Discounts on entertainment and shopping through our rewards program.
- Enhanced maternity leave options.
- Health plan benefits.
- Annual leave carryover of up to 5 days.
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