IT Support Specialist
2 weeks ago
QinetiQ is seeking a skilled IT Support Specialist to provide high-quality technical support to our customers.
As an IT Support Specialist, you will be responsible for delivering exceptional technical support, ensuring that our customers' IT needs are met efficiently and effectively.
Key Responsibilities:
- Provide technical support via phone, IT self-service portal, and in-person requests.
- Log, update, and manage all calls via the IT call logging system, ensuring that all software and hardware in the operational environment are properly supported.
- Manage software licenses, including ordering and distribution of software.
- Safeguard the confidentiality, integrity, and availability of company and customer information.
- Allocate technical calls to the relevant resolver group, initiate escalation procedures, and manage incidents.
Requirements:
- Previous experience working in an IT Service Desk environment.
- Experience with Office 365 and Microsoft Azure.
- Understanding of mobile telephony and smart devices.
We value diversity and are committed to creating an inclusive work environment. If you have the required experience and a willingness to learn, we encourage you to submit your application.
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