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IT Support Specialist

2 months ago

Farnborough, Hampshire, United Kingdom Opus Recruitment Solutions Full time

Job Title: 1st Line IT Support Analyst

Job Summary:

We are seeking a skilled IT Support Specialist to join our dynamic IT team at Opus Recruitment Solutions. As a 1st Line IT Support Analyst, you will be responsible for providing technical support and assistance to our clients, ensuring that their IT systems and infrastructure are running smoothly and efficiently.

Key Responsibilities:

  • Provide technical support and assistance to clients via phone, email, and remote desktop
  • Troubleshoot and resolve technical issues with IT systems and infrastructure
  • Collaborate with the IT team to identify and implement solutions to technical problems
  • Develop and maintain knowledge of IT systems and infrastructure to provide expert-level support
  • Communicate effectively with clients to understand their technical needs and provide solutions

Requirements:

  • Proven experience in a service desk or IT support role
  • Strong knowledge of Dynamics 365 from a support perspective
  • Familiarity with O365, Windows operating systems, and other Microsoft services
  • Hands-on experience with laptop/PC configuration and setup
  • Basic understanding of Linux
  • Foundational knowledge of Cisco, Ubiquiti, and Aruba networking equipment
  • Excellent communication and customer service skills

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

How to Apply:

If you are a motivated and experienced IT Support Specialist looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].