IT Support Specialist
4 weeks ago
At iO Associates - UK/EU, we are seeking a skilled IT Support Specialist to join our dynamic team. This role offers a fantastic opportunity to work with cutting-edge technology and collaborate with some of the brightest minds in the industry. As an IT Support Specialist, you will be a key player in ensuring the smooth delivery of IT services, providing crucial technical support, managing day-to-day requests and incidents, and helping to maintain the efficiency of the organisation's IT infrastructure.
Key Responsibilities:
- Provide 1st and 2nd line technical support via phone, the IT self-service portal, and in-person
- Log, update, and manage all support requests in the IT call logging system, covering both software and hardware in the operational environment
- Manage software licences, including ordering and distribution
- Ensure the confidentiality, integrity, and availability of company and customer information
- Allocate technical issues to the relevant resolver teams, initiate escalation when necessary, and oversee incidents through to resolution
Requirements:
- Prior experience in an IT service desk environment
- Proficiency with Office 365 and Microsoft Azure
- A solid understanding of mobile telephony and smart devices
- Excellent communication skills and a customer-oriented approach
All applicants must be able to obtain or currently hold Security Clearance.
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