Payroll Software Support Specialist

4 weeks ago


Farnborough, Hampshire, United Kingdom THE CHARALLE GROUP Full time

Payroll Software Support Specialist

THE CHARALLE GROUP is seeking a Payroll Software Support Specialist to join our team. As a key member of our support team, you will be responsible for providing first-line support to clients with application-related queries and issues.

Key Responsibilities:

  • Provide timely and effective support to clients via email and telephone.
  • Communicate with clients to understand their needs and provide solutions.
  • Work closely with internal stakeholders to resolve client issues.
  • Record client interactions in our CRM system.
  • Identify and report system bugs and improvement ideas.
  • Participate in knowledge sharing with peers to create a team of system experts.

Requirements:

  • Previous experience working with applications, ideally in the HR/Payroll sector.
  • Experience working with SaaS products.
  • Strong analytical and problem-solving skills.
  • Ability to work to deadlines and prioritize tasks effectively.
  • Excellent communication and interpersonal skills.

About THE CHARALLE GROUP:

THE CHARALLE GROUP is a leading provider of payroll software solutions. We are committed to delivering exceptional customer service and support to our clients.



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