Payroll Software Support Specialist
4 weeks ago
Payroll Software Support Specialist
THE CHARALLE GROUP is seeking a Payroll Software Support Specialist to join our team. As a key member of our support team, you will be responsible for providing first-line support to clients with application-related queries and issues.
Key Responsibilities:
- Provide timely and effective support to clients via email and telephone.
- Communicate with clients to understand their needs and provide solutions.
- Work closely with internal stakeholders to resolve client issues.
- Record client interactions in our CRM system.
- Identify and report system bugs and improvement ideas.
- Participate in knowledge sharing with peers to create a team of system experts.
Requirements:
- Previous experience working with applications, ideally in the HR/Payroll sector.
- Experience working with SaaS products.
- Strong analytical and problem-solving skills.
- Ability to work to deadlines and prioritize tasks effectively.
- Excellent communication and interpersonal skills.
About THE CHARALLE GROUP:
THE CHARALLE GROUP is a leading provider of payroll software solutions. We are committed to delivering exceptional customer service and support to our clients.
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