IT Support Specialist

1 week ago

Farnborough, Hampshire, United Kingdom IO Associates Careers Full time

IT Support Specialist

IO Associates Careers is seeking a skilled IT Support Specialist to join their dynamic team. This role is based out of Farnborough and operates on a shift basis, Monday to Friday between 6am and 8.30pm. The successful candidate will provide crucial technical support, managing day-to-day requests and incidents while helping to maintain the efficiency of the organisation's IT infrastructure.

Key Responsibilities:

  • Provide 1st and 2nd line technical support via phone, the IT self-service portal, and in-person
  • Log, update, and manage all support requests in the IT call logging system, covering both software and hardware in the operational environment
  • Manage software licences, including ordering and distribution
  • Ensure the confidentiality, integrity, and availability of company and customer information
  • Allocate technical issues to the relevant resolver teams, initiate escalation when necessary, and oversee incidents through to resolution

The successful candidate will have the opportunity to work with cutting-edge technology and collaborate with some of the brightest minds in the industry. A salary of up to £29K PLUS a bonus is on offer.

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