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IT Support Specialist

2 months ago

Farnborough, Hampshire, United Kingdom Opus Recruitment Solutions Full time

Job Title: IT Support and Service Desk Operator

About the Role:

We are seeking a skilled IT Support Specialist to join our dynamic IT team at Opus Recruitment Solutions. As a Service Desk Technician, you will be responsible for providing top-notch support to our clients, ensuring their IT systems are running smoothly and efficiently.

Key Responsibilities:

  • Provide first-level support for IT-related issues, including hardware, software, and network problems
  • Assist in the implementation and maintenance of IT systems, including Dynamics 365
  • Collaborate with the IT team to resolve complex technical issues
  • Develop and maintain knowledge of IT systems, including O365, Windows operating systems, and other Microsoft services
  • Provide excellent customer service and communication skills to clients and internal stakeholders

Requirements:

  • Proven experience in a service desk or IT support role
  • Strong knowledge of Dynamics 365 from a support perspective
  • Familiarity with O365, Windows operating systems, and other Microsoft services
  • Hands-on experience with laptop/PC configuration and setup
  • Basic understanding of Linux
  • Foundational knowledge of Cisco, Ubiquiti, and Aruba networking equipment

What We Offer:

Opus Recruitment Solutions is a leading recruitment agency, and we offer a dynamic and supportive work environment. As a Service Desk Technician, you will have the opportunity to work with a variety of clients, develop your technical skills, and contribute to the success of our IT team.