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Medical Secretary

2 months ago

Salisbury, Wiltshire, United Kingdom Salisbury NHS Foundation Trust Full time
Job Overview

An exciting opportunity has arisen to join the Booking Team at Salisbury NHS Foundation Trust as a Band 3 Booking Coordinator.

The successful candidate will be responsible for providing an excellent, friendly, and organized booking experience for our patients.

Main Duties of the Job

To provide an efficient and friendly booking service for our patients and clinical teams, ensuring all efforts are made to provide patients with an outstanding experience as per the Trust vision.

To be responsible for managing patients' pathways while under the care of Salisbury NHS Foundation Trust, starting with new patient referrals received and the subsequent booking of new patient appointments, surgery, and/or follow-up appointments.

The coordinators are responsible for the management of the Consultant's and Nursing outpatient new, follow-up, and theatre waiting lists, ensuring that patients are booked in a timely manner, identifying the need for and organizing extra capacity as required, and escalating any upcoming capacity issues that cannot be resolved.

To be responsible for the management of clinics, including processing cancellations for leave, short notice cancellations, and slot utilization while liaising with the clinical teams to discuss capacity and demand.

To manage and book Rapid Referral appointments and manage the national NHS electronic referral service, including administering the Referral Assessment Services, Appointment Slot Issues, and all cancellations and DNAs through this system as well as through our local patient administration system Lorenzo.

Working for Our Organization

Salisbury NHS Foundation Trust is an innovative hospital with a proud heritage and over 250 years of experience behind us. Here, we're driven to deliver an outstanding experience for everyone and have been well-regarded for the quality of care and treatment we continue to provide for our patients and staff.

We are an acute Trust, rated 'Good' by the CQC, with a track record of high performance providing regional and super-regional specialist services such as Burns, Plastics & Reconstructive Surgery, Wessex Regional Genetics Laboratory, Wessex Rehabilitation, Spires Cleft Centre, and the Duke of Cornwall Spinal Treatment Centre.

We support flexible working and will consider requests taking into account the needs of the service. We think working here is pretty rewarding, with access to a range of NHS discounts, a minimum of 35 days paid holiday (pro rata), and a generous pension scheme.

On-site benefits include car parking (fee applies), a leisure centre, day nursery, and holiday play scheme.

Person Specification

Please see attached job description and person specification for full details of roles and responsibilities.