EMEA Enterprise Client Success Manager

4 weeks ago


London, Greater London, United Kingdom Canonical Full time

Senior Customer Success Manager at Canonical

As a Senior Customer Success Manager, you will play a pivotal role in fostering strong relationships with our enterprise clients. Your primary focus will be on establishing trust, managing expectations, and recommending additional services that align with our customers' needs. You will engage with a diverse range of products, from Ubuntu to various open-source solutions, and cater to different market segments including SMEs and large enterprises. This position is fully remote within the EMEA region.

Key Responsibilities:

  • Facilitating the onboarding process for new clients
  • Coordinating projects alongside developers and key stakeholders
  • Collaborating effectively with cross-departmental teams
  • Overseeing customer account management
  • Championing customer interests within the organization
  • Providing support for customer inquiries and ticket resolutions
  • Designing and implementing campaigns aimed at multiple clients

Qualifications:

  • A minimum of 5 years of experience in IT or related fields
  • Exceptional presentation and communication skills
  • Proven track record in enhancing internal workflows
  • Ability to engage with various departments
  • Familiarity with agile project management methodologies

Preferred Skills:

  • Experience with Salesforce, Jira, and other CRM tools
  • Fluency in multiple languages is advantageous

Perks and Benefits:

  • Flexible remote work environment
  • Dedicated budget for personal learning and development
  • Annual review of compensation
  • Employee recognition programs
  • Generous maternity and paternity leave policies
  • Access to Employee Assistance Programs
  • Opportunities for travel
  • Priority Pass for travel benefits


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