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EMEA Enterprise Client Success Manager

2 months ago

London, Greater London, United Kingdom Canonical Full time

Senior Customer Success Manager at Canonical

As a Senior Customer Success Manager, you will play a pivotal role in nurturing relationships with designated enterprise clients, ensuring their expectations are met and exceeded. Your expertise will help guide customers through our diverse offerings, from Ubuntu to a wide range of open-source solutions. This position focuses on various customer segments, including small to medium enterprises, large corporations, and high-potential clients. Your contributions will be essential in enhancing customer satisfaction at the organizational level. This role is remote and caters to the EMEA region.

Key Responsibilities:

  • Facilitating the onboarding process for new clients
  • Coordinating initiatives with technical teams and key stakeholders
  • Collaborating across departments to ensure seamless service delivery
  • Overseeing customer accounts and portfolios
  • Championing customer needs within the organization
  • Assisting clients with support requests
  • Designing outreach campaigns for multiple clients

Qualifications:

  • At least 5 years of experience in a technology-related field
  • Strong presentation and communication skills
  • Proven track record in optimizing internal workflows
  • Ability to engage with various organizational levels
  • Familiarity with agile project management methodologies

Preferred Skills:

  • Experience with tools such as Salesforce, Jira, and other CRM systems
  • Fluency in multiple languages is a plus

Perks and Benefits:

  • Flexible remote work environment
  • Dedicated budget for personal development and learning
  • Annual review of compensation
  • Recognition and rewards programs
  • Parental leave policies
  • Employee Assistance Program for support
  • Travel opportunities
  • Priority Pass for travel benefits